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The Intelligent Retailer

The Right Stock, Time, Place, and Price.

1

The key to brand longevity is remaining relevant

2

A single source of truth for retailers

3

A Proven Approach to Agility and Risk

The challenge for retailers is to operate efficiently within disrupted supply chains while maintaining sales, stimulating additional demand and providing memorable customer experiences. All while managing increased costs and market consolidation. 

Retail Challenges

Challenges in the retail industry:

  • £414m

    Navigating complex tax regulations post-Brexit cost retailers £414m in lost revenue in 2021, with staying compliant the biggest source of stress for 7 in 10 retail businesses

  • 94%

    of businesses lack full supply chain visibility

  • 90%

    of retailers struggle to recruit suitable candidates, particularly for customers-facing and warehouse roles.

  • 90%

    of retail data is disorganised and scattered across different silos

Drivers

What drives the retail industry to become a more intelligent retailer?

  • 300%

    The cost of shipping has tripled over the past 12 months

  • £271bn

    Poor forecasting practices cost retailers almost 12% of their total annual sales

  • 30%

    'Omnichannel shoppers' have a higher lifetime value than single-channel consumers

  • 73%

    of consumers prefer shopping through multiple channels

Opportunities

Opportunities the retail industry can utilize to become an Intelligent Retailer:

  • 1000%

    'Near me' searches related to product availability have skyrocketed since 2018

  • £612bn

    Gen z will surpass baby boomer spending by 2025 with a combined annual spend of £612bn, up from £126bn today

  • 30%

    Digital workplaces and online collaboration tools increase productivity by almost a third

Top 5 Reasons why retailers are investing in continuous digital improvement:

  • 35%

    to improve customer experience

  • 30%

    to optimise business processes

  • 15%

    to consolidate or upgrade legacy IT

  • 11%

    to implement change management

  • 9%

    to adopt a new business or revenue model

Retail Customers

The Intelligent Retailer

Video Series

Watch more episodes from this series here

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About supply chain in Retail

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