Facts & Figures
Gartner's 2021 surveys and polls show that:
Back to HSO.com
Page 3/6
Chapter 2
Proofpoints in Enterprise Automation:
where are we today?
Intelligent enterprise automation: what do you need?
We see Enterprise Automation moving more and more from RPA (Robotic Process Automation) to a broader approach, introducing AI and Machine Learning to the ecosystem. Smarter technology and advanced analytics enable for example automated decision making and delivering actionable insights.
When companies are aiming to successfully implement AI and Machine Learning technologies to optimize processes, work and decision making, they need access to their data, including data from legacy applications. Data needs to be secure and privacy regulations for using the information (for example customers, employee and end user data) need to be met. This requires new skills and capabilities in an organization, including strong data governance and data management.
When advanced data technologies are an essential part of the solution or automation platform, it opens up a very important question: where is your data located? Is it trustworthy, is it accessible, reliable? Can you access, connect and integrate your data?
In other words: you can’t and don’t want to automate on bad processes and data.
Trends
As main trends and developments in Enterprise Automation in 2022 (and beyond), we see:
- Collaborating teams who design and develop automation solutions together are critical for successful automation initiatives (Gartner refers to these as ‘Fusion Teams’). This connects to the rise of democratization of IT. More and more non-IT personnel is involved in automation projects.
- Automation does not replace employees. Instead, it can actually enable employee growth. However, organizations need to equip their workforce with other skills than before.
- Artificial Intelligence will become the next main topic for companies in their automation strategy. It’s the biggest emerging intelligent automation technology, where 46% of companies plan to implement in the next three years. (Source: Deloitte analysis, Deloitte’s Global Intelligent Automation survey)
on enterprise automation
> 80%
of organizations consistently report increased or continued investment and hyperautomation initiatives.
65%
of executives will increase the pace of digital business, and 80% expect to increase spending on digital business initiatives.
65%
of the decisions made in a company are more complex than just 2 years ago.
Other Stats
The World Economic Forum’s Future of Jobs 2020 report found that the labor market is changing much faster than expected, mostly because Covid-19.
In the report we read for example that:
- 80% of business executives are accelerating plans to digitize work processes and deploy new technologies.
- 50% of employers are expecting to accelerate the automation of job roles.
From McKinsey & Company, Your questions about automation, answered – July 2022:
66% of companies experience the following positive outcomes from automation:
- improvements in quality control
- customer satisfaction
- employee experience
- reduced operating expenses
Organizations that are automation leaders also make large changes to their processes and platforms:
- 79% of companies who report successful automation efforts use an integrated approach to redesign processes, that includes automation solutions.
- 76% of respondents that report successful automation efforts modernize their platforms at the same time and 48% of this group coordinates cloud migration with automation efforts.