The Future
Rediscover Customer Engagement
While the internet can connect you to lots of new prospects and customers, it can also de-personalize those relationships. To make customers feel valued in a world of digital transactions, you need to use data to “know” your customer better.
With unified business management systems that centralize data, you can support processes to keep your customer front and center. Connected customer data allows you to deliver personalized, consistent sales and service—so you can compete with the best in your industry. By breaking down the silos between your business processes and tapping into the power of your data, you can:
Digital Transformed Operations
A medical care clinic serving an ethnically diverse community implemented a CRM system that includes workflows to:
Connect Without Boundaries
Employees and customers alike are no longer bound by location. Business teams can be spread across the globe. Customers can be next door, or in another country without any difference in the way you serve them.
Today, there are many options to promote personal connections and collaborative teaming through the cloud and the internet. Portals, document sharing, project management sites, voice/video services, and more allow you to design collaboration systems that serve the unique requirements of your business.
Workers, especially millennials, expect the systems and tools they use to help them work productively and conduct business anywhere, on any device. With boundary-free systems, you can:
Connecting Project Teams
A professional services company uses project portals to keep team members and clients in lockstep. The portals include:
Optimize Operations
By tapping the data within your organization, you can automate and streamline many of the manual processes that consume your employees’ days. Connecting and exchanging data across your business units allow you to respond more quickly to challenges and opportunities.
Modern business management systems connect the flow of data and processes across marketing, sales, service, operations, and supply chains. With unified systems, employees can provide better customer service and spend more time on profitable activities. Optimized operations include:
Tracking Product History
Making the most of the data required to meet regulatory compliance, a bio-med company automated every aspect of its supply chain. Through automated data collection, the company is prepared for a recall through:
Modernize Service Delivery
Through technology, service workers can deliver better customer experience than ever before. From the field technician to the call center agent, connected information cuts through the delays and barriers to make customers happy and boost productivity.
Service is fast becoming the differentiator for every type of company. Connected data and systems allow service departments to optimize scheduling, dispatching, parts management, and customer interactions—no matter where they happen. By implementing connected systems, you can:
Information in the Field
An HVAC company uses connected systems to notify their field service workers when they’ve been assigned a case, schedule them when they’re available, and route them in the most efficient way possible. Onsite, technicians have access to parts inventory that can be delivered the next day.
When a job is completed, the customer signs their approval on a tablet. Automatic routing means the invoice leaves the main office before the service truck has pulled out of the driveway.
Reinvent Business Models
The status quo doesn’t make it for most in the digital economy. There are many paths organizations can take—from adding new services to combining with other firms to building new channels—but aging, disconnected business management systems can’t support new directions.
Unified systems that connect accounting, sales, purchasing, inventory, and customer interactions are affordable and easy to use for every size company through the cloud. Modern business management systems allow you to expand distribution channels, add services or enter new markets without big software investments. Your business can:
Expanding Market Reach
A manufacturer exposed its entire product catalog on the web, dramatically increasing its market reach and streamlining order taking. Continuing to build their internet presence, they:
Support Data-Driven Decisions
Data has become as valuable as cash to businesses. Few businesses have a shortage, but data comes with its own challenge—how to transform it into intelligence that generates action to drive the business forward.
Modern business management systems are designed to centralize data from across the organization. Real-time data updates help you spot trends, prevent issues, and deliver great customer experiences. With a complete picture of your business from a centralized source, you can:
Insight in Action
A large hospital was struggling to manage its complex staffing requirements which included specific patient-to-caregiver ratios as well as coverage by certifications/degrees/qualifications. Costs were out of hand as they were over-staffed to assure coverage.
By implementing a system to centralize employee and patient data and automate scheduling, managers can easily see “who is where” on a schedule, along with staff qualifications. Alerts notify managers when they are“approaching overtime” so they can make proactive decisions about scheduling.
Reimagine Business Systems
Outdated or obsolete business management systems can limit your ability to address challenges and emerging opportunities. When legacy technology stands in your way, there are growing options to get more out of your existing investments and support the functions and workloads you need without breaking the bank.
With today’s technology options, you can choose to move completely to the cloud or to mix on-premises and cloud solutions, capitalizing on your current technology investments. Working with an experienced technology partner, you can unify systems while reducing the complexity and cost of IT. Unified business systems will allow you to:
Fishing for Efficiency
A fishery reimagined its business processes by replacing spreadsheets with a cloud-based ERP/CRM system. Each day, catch reports from fishing vessels are automatically uploaded to a cloud-based business intelligence system.
The fishery then: