Video series: Copilot in Customer Service
See how Copilot, Microsoft's generative AI-based virtual assistant, makes the work for customer service agents easier and better.
How Copilot in Dynamics 365 Customer Service uses Generative AI
Copilot transform how agents and customers interact on different channels. This video shows two examples of how copilot helps customer service agents access company knowledge sources and quickly create optimized responses with a single click.
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Example #1 of Copilot in a chat conversation
Copilot helps agents save time in a chat, giving real-time response options and helping to converge on a solution.
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Example #2 with Copilot in an email conversation
Watch how an agent using Copilot in Dynamics 365 Customer Service is able to quickly generate an optimized draft response, that is ready for review.
Copilot in Microsoft Dynamics 365 Customer Service - Analytics
Overview of Copilot related analytics in Dynamics 365 Customer Service and it's business impact.
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Interested in how Copilot can support your customer service teams? Contact our CRM and Service experts for a 1-1 or demo.
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On our AI and Dynamics 365 Copilot capabilities
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