Why HSO Azure Managed Services?
Azure Managed Services: Run & optimize your environment
Ensure successful and continuous operation of your Azure Cloud Services with our 24/7 support
Managing your Azure Cloud environment proactively to optimize it for success
The Azure Cloud platform provides everything you need to connect and integrate data, applications and processes. This way, the Azure Cloud enables organizations to continuously adapt in a fast-changing environment. Our team of Azure experts makes sure to align your Azure environment to Microsoft’s best practice.
Our Azure Managed Services ensure the ongoing operation of business-critical applications and systems by fully managing the Azure platform. Our Managed Services work 24×7 with on-duty and on-call engineers available to monitor the automated processes and assist as needed.
Ensuring the continuity & health of your Azure environment
What we offer:
- Providing updates for the Azure environment
- Providing the Automation fundament (Azure DevOps)
- Ensure the Security & Compliance of the Azure environment
- Optimize your Azure environment
- Control your Azure cloud cost
The power of a single point of contact: local, global and 24/7
Thanks to our dedicated customer teams, we offer a single point of contact for IT service management, operations, and application development. Always with an eye on the future. The result:
- 24/7 support for all your business applications and cloud services
- 24/7 proactive and predictive monitoring
- Prevent downtime of critical applications and minimize other risks
- Outsourcing of functional and technical application management
- Support with the rollout of new releases
- Proactive and solution-oriented incident management
With an account-based approach and multiple offices across different time zones, our team is always available to support you.
Set up for success
- 1
Journey to the Cloud
We'll guide your organization through envisioning the cloud's potential, workload prioritization, co-designing the reference architecture, data ecosystem mapping, and more.
- 2
Run & Optimize Services
We continuously develop, improve, and secure your Microsoft solutions in the cloud, keeping your system up to date and ensuring that updates are implemented with as little impact as possible.
- 3
Continuity & Health
HSO offers a comprehensive monitoring suite to ensure the continuity and health of the Azure environment. Additionally, HSO provides database monitoring services for SQL Server applications to proactively identify and remediate issues.
- 4
Updates & Improvements
HSO assists organizations in implementing continuous updates, including security patches, enhancements, and quality improvements. By leveraging the Platform Support service module, HSO ensures that the Azure environment remains optimized, secure, and aligned with Microsoft's best practices.
- 5
Automation for Azure DevOps
Automation and orchestration play a vital role in successful cloud practices. HSO facilitates automation for Azure DevOps by enabling continuous integration, deployment, and automation for D365 business applications running on the Azure platform.
- 6
Security & Compliance
Microsoft places a strong emphasis on security, privacy, compliance, and transparency in its cloud offerings. HSO's Security & Compliance service module complements Microsoft's efforts by providing additional support in identifying security risks, conducting security assessments for Azure subscriptions, and defining measures to mitigate risks.
A tailor-made Service Level Agreement
Service Levels
We strive to offer transparent agreements, ensuring the quality and continuity of your information systems and business processes. In our Success Plan (Service Level Agreements) we offer three levels of business commitments
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Essential
Essential is the entry Success Plan we offer for customers who are able to manage the Microsoft platform with their own IT competence Center. Your own team ensures the continuity of the platform with their monitoring services and provides you with alerts that alert you to critical situations in your application landscape and business processes. With the Essential Plan you can continuously rely on HSO as a partner for 3rd-line support and resource capacity.
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Advanced
This plan provides proactive monitoring services and value through specialized (shared) Customer Industry teams (1:N), ISV partner support, business process monitoring, the option for 24/7 support and resolution times for business-critical support, plus everything in the Essential Success Plan. This plan is useful if you are not able to support the full environment and/or Microsoft business applications by yourself.
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Enterprise
In our highest level of support plan, we deliver continuous improvement with a dedicated Customer Industry team (1:1). We deliver services based on DevOps to innovate and improve your Microsoft business application(s) and Azure environment. This Enterprise plan adds to the benefits of the Essential and Advanced plans and includes on top of that the fastest resolution times and standard innovation workshops for One Version support.
HSO Recognized by Microsoft as an Azure Expert MSP
HSO is recognized as a Microsoft Azure Expert MSP (Managed Service Provider), which means we have proven expertise when it comes to realizing successful solutions in the Microsoft Cloud, delivered by our highly skilled employees.
So wherever you are in your digital transformation and journey to the cloud, we support you where you are. From cloud migrations, complex (data) integrations, to management and security: we have the expertise to get you to the next level.
Customer success
Azure Customers
Learn how we're helping companies like yours transform their business with the Microsoft Cloud and Managed Cloud Services.
Microsoft Azure Resources and Solutions
Empowering transformation with the Microsoft Cloud
Schedule a consultation
If you’re interested in learning how HSO can help your organization make the most of your Azure investment, please fill in the form below.