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The Dynamics Matters Podcast by HSO
This is your regular sonic dive into the work of Microsoft technology related matters and much more.
How AI will improve the lives of Basildon residents
Dynamics Matters Podcast Ep 123. In the latest episode we sit down with Shanna Chandiwana, Assistant Director for Digital, Customer, and Transformation at Basildon Council.
Shanna shares how Basildon Council is using AI to make a difference in the lives of its residents. Her approach? It’s not about chasing tech trends—it’s about solving real problems and addressing real needs.
A key takeaway: "Know your why." Shanna reminds us that every AI project should start with a clear purpose and focus on delivering meaningful benefits.
If you’re curious about how AI can add value, grab a brew, sit back, relax, and be prepared to be AI inspired.
It's a matter of life and death - with RNLI
In episode 122, Michael Lonnon, our host, chats with RNLI's Senior Leader in Architecture, Data and Governance, Ryan Preece.
What’s the point of working with some of the brightest minds in technology and business if we don’t share their knowledge with people like you?
That’s why we created the HSO Dynamics Matters podcast. Our goal is to bring you valuable insights and actionable wisdom from industry leaders and technology experts. You can then use these pearls of wisdom to inform your decisions, inspire your thinking, and help you tackle challenges, so you can increase the value of your investments in Microsoft technology.
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Introducing Microsoft's new Dynamics 365 Contact Centre
Dynamics Matters Podcast Ep. 121 - Recently Microsoft released Dynamics 365 Contact Centre. A solution designed to make it easier for customers to get answers to their questions regardless of the channel they use.
We interviewed HSO's Head of Public Sector, Andrew Clough, to discover more about how it can help give you happy staff and happier customers.
Embracing change and technology
Dynamics Matters Podcast Ep. 120 - With special guest Stuart Branch, Head of People and Digital at Weetabix. In this episode, we discuss maintaining leadership in the market, a visionary approach to sustained excellence, and leadership and vision for the future.
Unlocking AI potential through low-code development
Dynamics Matters Podcast Ep. 119 - With special guest Sam Smith, Solution Architect, HSO. In this episode, we discuss: The role of AI policy documents, navigating AI hurdles to value and growing confidence and democratising AI: Low-code platforms as the missing link.
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