Meet the Presenters
On-Demand Webcast: Unlocking Efficiency - How the Alabama Department of Revenue (ALDOR) Automated Tax Processes with the Microsoft Power Platform
Discover how ALDOR modernized state government operations with an innovative, Microsoft Power Platform-based solution in less than 2 months
Watch Now
Video Navigation
- 00:00 – Kick-Off & Housekeeping
- 01:56 – Project Introduction & Initial Approach
- 04:45 – Alabama Department of Revenue’s Tax Form Process Evolution
- 08:07 – Deeper Dive & Demo: Complex Challenges & the Microsoft Power Platform
- 22:17 – Benefits Realized by & Projected for the Alabama Department of Revenue
- 25:39 – Questions & Answers
- 47:57 – Closing
To watch the recording in full screen mode, click on the icon in the lower right corner of the presentation after the video begins.
State and local governments face numerous challenges, many of which involve complex, often paper-based processes that urgently need modernization. The Alabama Department of Revenue (ALDOR) was no exception. They were consistently grappling with cumbersome methodologies, especially in tax management, leading to unnecessary delays and costs.
To address these issues, ALDOR entered into a strategic partnership with Microsoft and HSO, a global, award-winning Microsoft partner. Together, they developed a groundbreaking solution using the Microsoft Power Platform. This collaboration not only automated manual processes but also delivered real-time visibility into their operations, directly addressing one of the challenges faced by many government entities.
We invite you to watch the on-demand webcast, where Virginia Neslein, IT Project Manager at ALDOR, Bernie Thibeault, Lead Consultant at HSO, and Robert Washington, Power Platform Specialist at Microsoft presented insights into how ALDOR revolutionized its operations with the Microsoft Power Platform.
During this on-demand webcast, you will:
- Discover how automation streamlined previously time-consuming manual tasks.
- Learn about the improved process tracking that enables effective monitoring of form submissions.
- Understand the benefits of standardized communication with vendors, enhancing efficiency and consistency.
- See how ALDOR achieved greater accuracy, particularly in the processing of tax forms.
- Explore the significant time and cost savings resulting from a more efficient, streamlined manual process.
- Find out how the new processes allowed ALDOR to meet tight project deadlines, ensuring readiness for the upcoming tax year.
These benefits exemplify the positive impact of the Microsoft Power Platform on ALDOR's processes, leading to increased efficiency, accuracy, and cost savings. Watch this on-demand webcast to discover how the Microsoft Power Platform can benefit your government.
![]()
Virginia Neslein, IT Project Manager at Alabama Department of Revenue
Virginia Neslein is an IT Project Manager at the Alabama Department of Revenue (ALDOR). She embarked on her career with the State 6 years ago and has been a part of the ALDOR team for nearly 4 years. Her journey in IT began as an Oracle Forms Developer, leading her to become an Oracle DBA. Her experience spans over two decades, including roles at Gunter AFB and for the State of Alabama, as well as positions with Anteon, Litton PRC, Oracle Corp, Lockheed Martin, and her own company. Virginia holds a Bachelor's degree in Information Technology from Auburn University at Montgomery and a Master's degree in Computer Science from Troy University at Montgomery. Her most recent academic achievements include the Comptia Security + and PMP certifications. When she is not working, Virginia cherishes time spent with her husband and their three teenage daughters.
![]()
Bernie Thibeault, Lead Consultant at HSO
Bernie Thibeault is a Lead Consultant at HSO, where he works on the Application Platform team. With over 6 years of experience with the Microsoft Power Platform, including Power Apps, Power Automate, and Power BI, and more than 7 years of experience with Microsoft Dynamics 365 Sales, Customer Service, and Field Service, Bernie excels in simplifying complex concepts and clearly communicating them to diverse audiences. His expertise lies in driving meaningful outcomes by executing focused and impactful plans. Bernie holds the distinction of being a Microsoft Certified Power Platform Solution Architect Expert, in addition to possessing 12 other Microsoft certifications. His enthusiasm and passion for solving business problems and boosting efficiency shine through in his professional endeavors.
![]()
Robert Washington, Power Platform Specialist at Microsoft
Robert Washington is the Microsoft Power Platform Specialist covering the State of Alabama. He supports government agencies by demonstrating how the Power Platform can enable agencies to meet their specific outcomes. Robert is a 9/11 US Navy Veteran, a retired professional athlete, and worked as an Account Executive and consultant at Gartner before joining Microsoft.
Explore More Resources for Government