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  How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
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  Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
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Careers
- Join HSO
  Join HSO
  Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
  Learn more
  Entry Level
  Experienced Professional
  Career Transitioner
- Life at HSO
  Life at HSO
  We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
  Learn more
  Benefits
  Culture & Values
  Diversity & Inclusion
- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
  Learn more
  Masterclass (NL)
  Graduate Program (UK)
  Associate Consulting Training (US)
  Young Professional Program (NL)
- HSO Academy
  HSO Academy
  From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
  Learn more
  HSO Academy
- Vacancies
  Vacancies
  Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
  Learn more
  All Vacancies

Elevating Member Experience with Microsoft Dynamics 365 Contact Center

Reimagine the service experience and maximize efficiency across your Contact Center

Elevating Member Experience with Microsoft Dynamics 365 Contact Center

Exceptional member service is the foundation of every credit union—but handling high call volumes, ensuring seamless omnichannel support, and delivering personalized experiences can be challenging, especially with limited resources.

Microsoft Dynamics 365 Contact Center helps credit unions modernize their member service with AI-driven insights, automation, and integrated communication tools. By streamlining interactions and improving response times, credit unions can enhance member satisfaction while optimizing efficiency.

Join HSO for an exclusive on-demand webinar where we’ll cover:

The top trends and opportunities for credit unions today

How Dynamics 365 Contact Center enables a seamless, AI-powered member experience across voice, chat, and digital channels

Key features that reduce wait times, improve resolution rates, and empower service teams with real-time insights

A demo of Dynamics 365 Contact Center in action

Meet the Presenters

David Heeley, Microsoft, Principal Technical Specialist - Service Transformation, Financial Services
Callum Marshall, HSO, Principal Solution Architect

Watch Now

Don't miss this opportunity to see how Microsoft technology can help your credit union deliver exceptional member experiences.

Learn More

Contact Center Resources

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