Elevating Insurance with D365: Embracing Customer-Centricity for Lasting Satisfaction and Loyalty

In this session, we dive into the vital realm of customer-centricity within the insurance industry. Discover how shifting to a customer-centric business model can redefine your customer service experience and create lasting customer satisfaction and loyalty.

In this webinar, you will discover:

• Omni-channel Empowerment: Uncover the transformative potential of Omni-channel in elevating customer engagement. Learn how to create a seamless experience across chatbots, phone calls, social media, SMS, and more.
• Inbound and Outbound Excellence: Dive into the capabilities of our Case Management solution, discovering how D365 Customer Service efficiently resolves complaints and general inquiries during the initial interaction. If immediate resolution is unattainable, our solution seamlessly initiates the escalation process to higher support levels. Gain insights on enhancing customer acquisition and retention through the strategic use of our case management solution.
• Streamlined Case Resolution Workflow: Explore the organized efficiency of our solution, where all interactions and resolutions, including policy-related, claim, general information, and policy cancellation cases, are meticulously documented in the case activity panel. Our solution makes it easy to confirm case resolution with the customer and determine if further action is required.
• Customer Feedback and Continuous Improvement: Delve into the automated feedback loop of our solution, which sends post-interaction surveys to customers, gathering valuable insights into satisfaction levels and suggestions for improvement. Witness how the solution analyzes feedback and metrics to initiate continuous improvement based on thorough analysis.
• Portal Template: Discover how you can seamlessly implement a portal within your organization. By leveraging our ready-to-deploy template, you can revolutionize the way your business interacts with customers.
• Optimizing Touchpoints Explore strategies to enhance customer service experiences during pivotal touchpoints such as purchase, renewal, and claims.
• Data Security and Compliance: Stay ahead of potential cyber threats, reduce risks, and fortify your business against data breaches. Dynamics 365 ensures your sensitive information remains secure, safeguarding both your assets and customer data. HSO can also help you navigate the unique set of regulatory requirements and ensure compliance with ever-evolving regulations.