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  The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
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  HSO builds products to fill gaps in Microsoft Dynamics 365 and offers new business applications, improved processes, and industry-driven best practices to assist our clients in becoming digital leaders in their industry.
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Careers
- Join HSO
  Join HSO
  Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
  Learn more
  Entry Level
  Experienced Professional
  Career Transitioner
- Life at HSO
  Life at HSO
  We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
  Learn more
  Benefits
  Culture & Values
  Diversity & Inclusion
- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
  Learn more
  Masterclass (NL)
  Graduate Program (UK)
  Associate Consulting Training (US)
  Young Professional Program (NL)
- HSO Academy
  HSO Academy
  From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
  Learn more
  HSO Academy
- Vacancies
  Vacancies
  Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
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  All Vacancies

Webinar - Contact Center Modernization Part 2: Exploring AI-Driven Opportunities and Real-World Use Cases

Join us as we explore the top 10 AI opportunities transforming call centers, enhancing efficiency, and improving customer service. See real-world examples of AI-first contact centers in action.

About the Webinar

Join us for Part 2 of our exclusive webinar series, where we take a deeper dive into the potential of AI for contact centers. In this session we will explore the top 10 AI opportunities across the call cycle and discover how AI-first solutions, like Microsoft Dynamics 365 Contact Center, can drive efficiency and enhance customer satisfaction.

Building on the insights from Part 1, we’ll focus on practical use cases and real-world examples of institutions leveraging AI-first strategies to modernize their contact centers.

Key Takeaways:

Discover the top 10 ways AI can optimize contact centers throughout the call cycle.
Learn how to utilize AI to improve efficiency, accuracy, and customer satisfaction.
Gain insights into real-life use cases of AI-powered contact centers in action.
Have your questions answered by our contact center expert.

Meet the Presenters

Peter Mackenzie, HSO, VP Sales, Cloud Services
Tycho Vonk, HSO, Senior Business Consultant

Watch Now

Don’t miss this chance to explore practical applications and actionable insights for modernizing your contact center. Save your spot today.

Watch Now

Learn More

Resources

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