Watch this webcast to:
On-Demand Webcast: Elevate banking UX/CX with AI-driven self-service from Dynamics 365 & Copilot
This webcast is best suited for Heads of Sales, Marketing, Customer Service, and Product Managers
Banks grapple with customer service, sales, and marketing challenges that interfere with finding and doing business.
- Fragmented data disrupts everything from marketing to customer service.
- Manual processes waste time and increase errors.
- And then there are regulatory and compliance concerns.
Modernize your business with Dynamics 365, Open AI, and Copilot for customer engagement, personalizing customer service across multiple channels, and employing data-driven techniques to better target marketing efforts and new business opportunities.
![]()
Learn how Dynamics 365 enables personalized customer conversations across multiple channels.
![]()
Explore dynamic, data-driven customer segmentation and engagement techniques using Microsoft and Copilot technology.
![]()
Gain data insights to identify opportunities to attract and retain customers across digital platforms.
Watch now
Video Navigation
00:00 - Introduction & Housekeeping
03:25 - AI is a Digital Revolution & Microsoft’s Approach
06:26 - AI Use Cases in Banks: Marketing
09:21 - Demo: Marketing
18:24 - AI Use Cases in Banks: Sales
22:36 - Demo: Sales
25:45 - AI Use Cases in Banks: Customer Service
28:28 - Demo: Customer Service
36:32 - Questions & Answers
38:25 - Next Steps
To watch the recording in full-screen mode, click on the icon in the lower right corner of the presentation after the video begins.
Learn more about how we support Banks