Introducing Dynamics 365 Digital Contact Centre & Complaints Management
This on-demand webinar reveals how Microsoft’s new Contact Centre solution gives Housing Associations more ways to connect you with residents and manage complaints.
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65% of your residents expect instant responses to their queries. And 76% of residents get frustrated when they don't receive personalised support. There’s a way to reduce this.
With real-time AI agent assistance across chat, voice, email, and social media, Dynamics 365 Contact Centre cuts away these frustrations, as well as giving you:
- A single, reliable point of contact for all resident inquiries.
- The ability to provide timely and personalised responses.
- The means to create a seamless and consistent experience for residents.
In this 45-minute on-demand webinar, our Contact Centre experts will introduce you to Dynamics 365 Contact Centre and demo some of its key features. Including how agents using AI tools can handle twice as many calls, enabling them to focus on complex issues while automating routine queries.
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Read our comprehensive blog about the new Microsoft Dynamics 365 Contact Centre Solution
Improve your customer service experience with new Contact Centre technology from Microsoft and HSO.
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Public Sector