Videoserie: Copilot in de klantenservice
Ontdek hoe Copilot, de virtuele AI assistent van Microsoft, het werk voor klantenservicemedewerkers eenvoudiger en beter maakt.
Hoe Copilot in Dynamics 365 Customer Service generatieve AI gebruikt
Copilot transformeert de manier waarop accountants en klanten communiceren via verschillende kanalen. Deze video toont twee voorbeelden van hoe Copilot klantenservicemedewerkers helpt toegang te krijgen tot kennisbronnen van het bedrijf en snel geoptimaliseerde reacties te creëren met een enkele klik.
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Voorbeeld #1 van Copilot in een chatgesprek
Copilot helpt servicemedewerkers tijd te besparen in een chat, door real-time antwoordopties te geven en te helpen convergeren naar een oplossing.
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Voorbeeld #2 met Copilot in een e-mailconversatie
Bekijk hoe een servicemedewerker die Copilot in Dynamics 365 Customer Service gebruikt, snel een geoptimaliseerd conceptantwoord kan genereren dat klaar is voor beoordeling.
Voorbeeld #3 van Copilot in het vinden van juiste informatie
Bekijk hoe Power Virtual Agent en Copilot het klantenserviceteam ondersteunen bij het opzetten van de gesprekssamenvatting en het vinden van de juiste informatie in de interne kennisbank.
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Benieuwd hoe Copilot jouw teams kan ondersteunen? Neem contact op met onze CRM- en service-experts voor een 1-1 of demo.
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