NL Amsterdam
Leadership, Marketing, Finance, IT, HR & Legal
Global Learning & Development Manager
About HSO Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners. Large enough to serve, small enough to care. HSO leverages the full power of Microsoft technology to transform the way you work and improve business performance. We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. As an industry first Gold Certified Microsoft Partner, HSO has the industry knowledge, experience and solutions you need to grow and lead in your market. HSO offers global delivery capabilities and worldwide 24/7 support from our dedicated Microsoft practices in more than 36 offices across the Americas, Europe, and Asia. This role will be contributing to the development, delivery and execution of a Learning & Development (L&D) agenda, content development and deployment of the learning curriculum and programs to drive knowledge and certification standards across 3.000+ consultants. This position will be engaging and contributing to the success of the HSO Academy and it’s learning and development programs across the Microsoft Cloud (Business Applications, Data and AI, Digital and app innovation, Infrastructure, Security and Modern Work), while working to define and implement capability/knowledge standards globally. This position will maintain relationships with country L&D and HR. Essential Responsibilities/Functions of the Job: Learning and Development; develop, maintain and enforce standards, policies and processes Provide support to global L&D organization and the HSO Academy Be a business partner for discussions on best practices for onboarding, definitions of positions, career development, ways of working, performance standards Deeply engaged with Microsoft and other external trends and best practices to maintain minimum knowledge standards across positions and consultants; i.e. innovate ways to optimize the efficiency of the service Responsible to drive SL specific curriculums and knowledge standards into the countries, communicate processes and KPIs that will support effective country implementation Translate inputs/needs from the (local) L&D organization into (global) action Analytical/Decision Making Responsibilities: Reporting, Planning and tracking on consumption, costs and expenditure Data gathering and analysis