Service Management
The next step in scheduling: evolved from reactive scheduling to predictive forecasting.
To meet customer demands with the field service organization, companies must ensure that the right technician gets in front of the customer at the right time and the right parts to provide the result of issue resolution. The best service organizations have taken the next step in scheduling. They have evolved from reactive scheduling to predictive forecasting.
This pro-active service not only prevents more assets from breaking down, but it also shows the customer that they are essential. The customer relationship does not end with responding to a customer problem. Resolution is imperative in meeting Service Level Agreements with customers and maintaining a healthy partnership.
Service Management is available for Microsoft Dynamics 365 Supply Chain Management and Microsoft Dynamics AX 4.0, AX 2009 and AX 2012.
Benefits
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Workforce Productivity
First-time fix percentage increased
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Performance & Efficiency
Operational performance and efficiency of service improved
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Customers satisfaction & retention improved
Service & Installed Base
Service Management supports your service organization featuring complaints and warranty, repairs and periodic maintenance. At the same time, you have direct access to all the data you need regarding service objects, resources, contract and logistics.
