Mobile Field Service

We mobilize your core business processes to give field personnel and office-based workers real-time access to enterprise systems whether they work on a laptop or a mobile computing device. The hybrid app supports IOS, Android and Windows Phone, so regardless of the user platform, the application looks and functions in the same way.

By using Service Management* as your back office, you get a graphical scheduling overview for a clear and detailed view of the scheduled activities for your service employees. Using this scheduling overview, your planner has all the necessary data including real-time updates from mobile devices. Allocating the right resource to the right location within the agreed service level agreements is one of the biggest challenges for service planners.

Mobile Field Service works online as well as offline, enabling field service engineers to complete their service tasks regardless of network connectivity. After completing the planning process in the back office and allocating the right resource to the job, the service tasks are sent to the mobile device of the service engineer and will appear in their agenda. Once the service tasks are received on the mobile device, the service engineers do not need to be online to compete for the service task.

The complete cycle of the service task can be completed in one logical flow. The process starts with accepting the service task and traveling to the customer location. Once on-site, the actual work can start and the consumed spare parts, questionnaires and spent hours can be allocated to the task. Together with a picture of the repaired item, the customer can review the information and sign for approval.  As long as the service engineer is online, real-time updates are sent to the back office keeping the service planner up-to-date.