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HSO International - Senior Functional Consultant - D365 Finance

Amsterdam, NL
HSO International

Rol introductie

Role: Senior Functional Consultant

Department: Global Managed Services

You will be part of our Customer Care Team, responsible for solving complex functional incidents and delivering continuous improvement in Dynamics 365 for our International customers. In this position you will work from home, at the customer's location, and at our office in Amsterdam.

What are you going to do?

You will be responsible as the functional point of contact within the team, working together with the Technical Consultants  and the Service Delivery Manager, providing the highest possible level of support and Managed Services for our customers.

You will perform functional tasks, such as Incident Management, Root Cause Analysis & Resolution, work on Request for Change (RFC), feature/module implementation, new release assessment, User Training and Documentation. Besides this, you will play an important role in our Continuous Service Improvement initiative that focusses on delivering and optimizing our services to provide even more quality and value to our customers.

To be a successful consultant, you should demonstrate a customer-centric attitude and strong teamwork skills. You should also possess excellent communication and analytical abilities, be proactive, organized, and results-oriented. Working on incidents can be quite stressful, so you need to be able to handle that also.

Responsibilities:

  • Deliver high-quality business and software application services to clients.
  • The creation of high-quality and sustainable client solutions.
  • Meet customer expectations of business knowledge, skills and behavior.
  • 2nd and 3rd line functional Incident Management and Incident Escalations (also outside normal business hours for Prio-A incidents).
  • Problem Management and Root Cause Analysis / Root Cause Resolution.
  • Develop and deliver Design Document documents and work on functional/integrations changes (RFC projects).
  • Develop, test, document and deploy changes and improvements.
  • Participating in final stages of projects delivery (UAT, Hyper Care), managing project handover to GMS.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Communicate progress updates to relevant parties.
  • Participate in pre-sales activities as requested.
  • Always represent HSO International professionally and positively.
  • Advise customers on industries’ best practices proactively.

Kwalificaties

You have...

  • 7+ years of experience in a similar role implementing and supporting Dynamics 365 preferably with intercontinental rollouts.
  • Strong proficiency in D365 F&O Finance modules and related workflows.
  • Experience in financial reporting and integration with Power BI or Management Reporter.
  • Expertise in financial process mapping, gap analysis, and solution design.
  • Experience in troubleshooting, root cause analysis, and resolution of system issues.
  • Familiarity with data migration, integration tools (e.g., DMF, OData, and Azure Logic Apps), and customization in collaboration with development teams.
  • Knowledge of compliance standards such as IFRS, GAAP, and local tax regulations.
  • Leadership in global rollouts, multi-entity configurations, and localization projects.
  • Proven ability to train end-users and deliver comprehensive user documentation.
  • Pre-sales experience.
  • MB300, MB310 and MB700 (preferred)

You are...

  • Capable to analyze, fix, and resolve complex multi-level functional incidents and be (or grow to be) the functional lead in a Customer Team.
  • Strong in communication and problem-solving skills as well as analytical and proactive qualities.
  • Customer-oriented.
  • Able to work independently.

Voordelen en over HSO

Development and growth - Like HSO International, this job is not fixed in concrete, and we can guarantee you that it will look way different in two years from what it is now. Are you looking to develop yourself while growing HSO International?

Fun and success - We are professionals that don’t mind working hard. However, when you join HSO International, you will also join a pleasant working environment with colleagues ready to help. Because without cooperation and fun, there is no success!

Freedom and responsibility - We will not tell you what you are supposed to do today, tomorrow or next week. You get the freedom and flexibility to define your approach, priorities and how you will solve the challenges ahead of you.

A good reward - You will receive an excellent salary and fringe benefits such as a laptop and mobile phone.

Soliciteer direct

Vul het formulier in, voeg je CV toe en wij nemen zo spoedig mogelijk contact met je op.

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HSO International

HSO International - Dynamics 365 CE & Power Platform Consultant

PositionInternational Dynamics 365 CE & Power Platform ConsultantWhat is your goal?To become the best international D365 CE & Power Platform consultantWork on Dynamics 365 CE & Power Platform projects across the globeTake the next step!Are you looking for a job in which you develop yourself quickly and immediately receive a lot of responsibility? Does the combination of business processes and Microsoft technology appeal to you? Take a next step in your career path!Personal developmentAs a CE & Power Platform Consultant, you will be in charge of your own career and personal development with the support of our organization, working side by side with the customers, making a difference. Just in a few weeks’ time you will be ready to step into the exciting world of IT consultancy and business processes, supported by the newest Microsoft solutions.Leading Microsoft PartnerHSO belongs to the elite Microsoft Dynamics Inner Circle, restricted to the top 1% of all Microsoft partners worldwide, and has delivered successful implementations in almost every country in the world. Today the business employs c. 2500 professionals and maintains a worldwide presence with locations in Europe, North America and Asia.HSO InternationalTogether with 250+ colleagues at HSO International, you are a point of contact for companies that understand the big picture and oversees issues of cross-border implementations. You follow the HSO Excellerate methodology to execute projects in a predictable manner, delivering high-quality results in a most efficient way.Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/

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NL Amsterdam

HSO International

HSO International - Senior Program Manager

The Program Manager RoleTo capitalise on the opportunities presented by both existing and new international clients, HSO is looking to hire Program Managers within the HSO International team. These managers will be tasked with executing world-class program delivery, building deeper and closer client relationships, and growing revenues through targeted business/account development with HSO’s most prominent international clients.In this role, the Program Managers will predominantly manage or support international technology transformation programs with Microsoft Dynamics solutions, with a secondary focus on identifying and realising new business opportunities within the client base. They will be expected to work closely with the Microsoft Dynamics teams in the local country entities.There are three core elements to the role:1.) Delivering for HSO International clients Manage the end-to-end delivery of high-quality Microsoft Dynamics (365 / AX / CRM / ERP) technology transformation projects for international clients as discrete engagements or as part of more extensive technology programmes. Provide advice on enterprise solutions and work with enterprise clients to optimise their business and information processes and benefits of Microsoft Dynamics functionality and technology. Advise clients on the transformational aspects of Microsoft Dynamics, including enterprise and customer operating models, service delivery, mobility, and process execution. 2.) Developing new business with accounts Build relationships across all key stakeholders within allocated client accounts. Supported business development and sales initiatives, including bids, proposals, and contract / commercial negotiations. Support the development of tailored market-relevant Microsoft Dynamics offerings for international clients. Expand Microsoft Dynamics' footprint and create opportunities with international clients by working closely with other Senior Managers, Directors, and Executives across the business. 3.) Developing practice & Capabilities Support the growth of the Microsoft Dynamics practice by sharing knowledge, developing thought leadership, and supporting team members' career aspirations. Support the more comprehensive Technology Consulting practice through practice development efforts, proposition creation and individual & team training. Help junior team members to develop through mentoring and monitoring in the role of a project and Performance Manager.

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Remote NL Amsterdam

HSO International

HSO International - Solution Architect -Dynamics 365 F/O

About HSO International Our dedicated team of professionals at HSO International is committed to driving business transformations for multinational organisations using cutting-edge Microsoft technology. We specialise in working with leading Retail, Distribution, Manufacturing, and Professional Services brands. At HSO International, we take pride in our diverse team of 300 professionals representing over 35 nationalities. This unique blend of cultures and perspectives is key to our success in transforming multinationals and deploying Microsoft Tech in over 45 countries. Discover more about Life at HSO International by visiting https://www.hso.com/en/campaigns/life-at-hso-internationalAbout the roleJoining HSO International as a Solution Architect means ensuring solution integrity for implementation projects involving Dynamics 365 Finance and Operations, coordinating consultant teams, and providing invaluable advice to customers regarding business system design and implementation. Your role will also include contributing to the development of HSO best practices and active participation in presales activities. Role location This position allows for flexibility regarding location within Europe, provided the candidate possesses full European or UK working rights. As our global projects may require travel and on-site work, candidates should be willing to work at home or on the customer's site or the HSO office as needed. For the right candidate, HSO International is ready to facilitate relocation to the Netherlands and provide a work visa, presenting an exceptional opportunity for personal and professional growth.

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LARGE ENOUGH TO SERVE, SMALL ENOUGH TO CARE

Waarom werken bij HSO?

Bij HSO zijn we trots op het feit dat we groot genoeg zijn om klanten te helpen, maar klein genoeg om dat met zorg en aandacht te doen. We kunnen je als geen ander helpen om je carrière vleugels te geven zonder daarvoor je privéleven op te offeren. En we investeren net zoveel in onze medewerkers als in onze klanten. Want we weten dat jouw kennis en de verdere ontwikkeling van je talenten van cruciaal belang is om resultaten te behalen, zowel voor je klanten als met je loopbaantraject.

  • 1

    Collaborative

    De bedrijfscultuur van HSO kenmerkt zich door samenwerking. We bieden ondersteuning voor een hybride werkmodel waarin op flexibele wijze in teamverband wordt gewerkt. Doelgerichtheid staat aan de basis van al onze werkverbanden. We zetten niet alleen in op teamwork om projecten tot een goed einde te brengen, maar ook om elkaars succes te bevorderen.

  • 2

    Ever-Evolving

    We geloven in de noodzaak om te blijven leren en jezelf voortdurend verder te ontwikkelen. Want stilstand is achteruitgang. HSO draagt bij aan de continue professionele ontwikkeling van zijn mensen. Zo bieden we starters mogelijkheden voor training en certificering en helpen we senior professionals om hun loopbaanmogelijkheden en werk voor HSO optimaal te laten aansluiten op hun specifieke levensfase.

  • 3

    Value Driven

    Onze bedrijfswaarden en -cultuur zijn aantrekkelijk voor mensen die binnen prestatiegerichte teams in alle delen van de wereld willen werken. We werken samen met collega’s en klanten die experts op hun gebied zijn. Dit biedt je uitgelezen kansen om je voortdurend nieuwe vaardigheden eigen te maken en sneller te leren en de carrièreladder op te klimmen. Ben je resultaatgericht en wil je vooruitgang boeken met je carrière en projecten voor klanten? Dan ben je bij ons in goed gezelschap.

  • 4

    Entrepreneurial

    Bij HSO veranderen we de manier waarop mensen werken. Zo willen we onze klanten aan optimale resultaten helpen. Dit vraagt om geavanceerde technologie, kennis, talent, doorzettingsvermogen, ondernemersgeest en een professionele instelling. Het is onze taak om tijdens elke stap in het traject de juiste oplossingen voor klanten te vinden. We werken graag samen met mensen die bereid zijn om nieuwe dingen uit te proberen, early adopter te zijn, dingen te onderzoeken en gecalculeerde risico’s te nemen.

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