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  Learn more
  Benefits
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- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
  Learn more
  Masterclass (NL)
  Graduate Program (UK)
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  Young Professional Program (NL)
- HSO Academy
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Dynamics 365 Customer Service

Unlock the Power of Customer Engagement to Transform Customer Experiences and empower Agents with AI-Driven Resolution

What is Dynamics 365 Customer Service?

Utilizing artificial intelligence and automation, Microsoft Dynamics Customer Service optimizes support processes, allowing businesses to efficiently handle high volumes of inquiries while maintaining service quality. By gaining valuable insights from customer data, companies can proactively identify and address potential issues, strengthening customer loyalty and satisfaction.

Whether it's through self-service portals, omnichannel support, or proactive outreach, Microsoft Dynamics Customer Service equips businesses with the tools they need to build lasting customer relationships and elevate their customer support to new heights.

What are the benefits of Dynamics 365 Customer Service?

Use D365 Customer Service from Microsoft to:

Streamline customer support operations for increased efficiency and productivity.
Provide a centralized view of customer interactions and data for better insights and personalized service.
Utilize artificial intelligence and automation to optimize support processes and reduce response times.
Enable proactive issue identification and resolution, leading to improved customer satisfaction and loyalty.
Offer self-service portals and omnichannel support options to meet customers' diverse needs and preferences.

Transform the way your agents work

How does Copilot in Dynamics 365 Customer Service work?

Copilot in Dynamics 365 accelerates the productivity of your customer service teams, helping them to become more efficient and effective. For example, Copilot provides agents with automatically generated responses and summaries and can automate repetitive tasks. Dive into our resources and start today!

Watch the video: Copilot in Dynamics 365 Customer Service

In this video you discover Copilot in Dynamics 365 Customer Service. Learn how Generative AI can accelerate case resolution and improve agent productivity. For example, agents can close cases faster and decrease backlogs.

Increase productivity

Save agents' time by using generative AI to search for relevant and accurate information on trusted websites and internal documents, including previously resolved issues and knowledge articles.

Copilot
Real-time insights
Case management
Collaboration
Agent desktop
Intelligent routing

Help customers get better answers, faster

Help customers get answers quickly with AI-powered virtual agents and knowledge base portals

Conversational chatbot
Conversational IVR
Self-serve with automation
Knowledge management
Community portals

One source of reliable data

Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.

Customer and channel analytics
Conversational analytics
Robotics process automation
Comprehensive reporting
Open and extensible in a single, unified platform

Four people working around a table collaborating on a business value assessment

Enhance customer engagement

Connect with customers on their preferred channel and deliver consistent experiences.

Voice channel
Digital engagement
Real-time translation
Sentiment-based routing

Personalized and secure service

Recognize and quickly connect with customers to personalize and secure interactions.

360-degree view of customers
Customer journey analytics
Sentiment analysis
Predictive targeting
Biometric authentication

Why HSO?

These customers chose Dynamics 365 Customer Service

Research by Forrester, 2022*

What's the ROI of D365 Customer Service?

80%
Decrease in case backlog
73%
Reduction in average agent handling time
50%
Time savings from improved agent productivity

HSO Products & Services

Enrich your Dynamics 365 Business Applications

HSO offers cross-industry Cloud Services and Industry Products and Apps to complete your application platform. Based on best-practices and deep industry knowledge and expertise.

Contact our D365 Customer Service Teams

Would you like to learn more about the opportunities of Dynamics 365 Customer Service? Please fill in the form and our customer service and CRM experts are ready to connect for more information or a demo.

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Read more on Dynamics 365 Customer Service.

More information on capabilities, best practices and ROI on Customer Service
Forrester Study Empower agents to close cases faster and decrease backlogs

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