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Dynamics 365 Customer Insights

Build engaging experiences by unifying customer data with real-time journeys and Copilot in Customer Insights.

What is Dynamics 365 Customer Insights?

In today's dynamic business landscape, businesses are constantly seeking ways to enhance customer experiences and foster enduring relationships. Microsoft Dynamics 365 Customer Insights empowers organizations to achieve this goal by seamlessly integrating customer data, real-time journeys, and AI-powered Copilot capabilities. This powerful combination enables businesses to create personalized and engaging experiences that drive customer satisfaction, loyalty, and business growth.

Good to know: Dynamics 365 Marketing has been renamed by Microsoft to Customer Insights - Journeys. The former Customer Insights application was renamed to Customer Insights - Data.

How does D365 Customer Insights work?

Customer Insights is a Dynamics 365 offering that uses Microsoft Dataverse to store CRM software data, which lets our customers securely store and manage their data and unlock the full potential of that data by eliminating silos across Sales, Service, and Marketing with a unified platform approach.

Customer Insights helps marketers and customer engagement professionals get a comprehensive view of their customers, predict their needs, and find growth opportunities. Marketers can also provide more relevant, contextual, customer-driven engagements through Copilot in Dynamics 365 Customer Insights.

What are the benefits of Copilot in Dynamics Customer Insights?

Microsoft's generative AI tool Copilot enables marketers to:

  • Create a consistent brand story and customer experience with emails, forms, and event registration pages that match their organization’s branding guidelines.
  • Easily coordinate contextually relevant customer journeys across marketing, sales, and service, to reply to customers quickly, generate sales leads, and increase customer satisfaction.
  • Quickly create, summarize, and simplify targeted segments using natural, everyday language, enabling more time for building customer relationships and reducing time to create complex segments from scratch.
  • Find new customer insights by using natural language to ask questions and gather information and suggestions for asking additional, deeper questions.
  • Get help creating content for emails, social posts, and other text with a tone of voice that fits their brand and campaign.

How to improve Marketing with D365 Customer Insights Copilot

This video shows the latest Copilot capabilities in Microsoft Dynamics 365 Customer Insights. Watch the AI-first experience to manage and maintain your workflows in one place, get AI-curated content, and measure and track success from start to finish.

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Improve productivity of your Marketing teams

Copilot in D365 Customer Insights improves marketing teams' results

What analysts say

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms*

  • Generative AI

    D365 Customer Insights uses creative abilities like content suggestions to turn key messages into content, gives image recommendations, as well as a solution to add a chatbot in campaign pages. This lets marketers personalize content and use conversational marketing tools without IT or martech stack changes.

  • Integrating LLM's

    Copilot integrates generative AI knowledge from across the Microsoft ecosystem, including Dynamics 365 Sales and Customer Service, Azure, Teams and Office. This offers customization and productivity tools while ensuring enterprise-grade security and privacy.

  • Global Reach

    Dynamics 365 Customer Insight is offered in 41 languages, supporting non-English speakers around the globe.

Why HSO?

These customers chose D365 Marketing and Customer Insights

HSO Solutions

Enrich your Dynamics 365 Business Applications

HSO offers cross-industry Cloud Services and Industry Products and Apps to complete your application platform. Based on best-practices and deep industry knowledge and expertise.

Are you interested in Dynamics 365 Customer Insights?

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