Repair Center
Most companies see their in-house workshop as a cost center. With Repair Center, you can turn it into a profit center to help drive results.
To meet customer demands within your service organization, you must ensure that the right technician is enabled at the right time with the right parts to provide the right results. The best service organizations have taken the next step in scheduling. They have evolved from reactive scheduling to predictive forecasting on when service objects arrive at their workshop.
Repair Center focuses mainly on in-house repairs. For companies whose focus is on Field Service repairs and preventative maintenance, we offer a very similar solution called Service Management and Advanced Field Service. It works in many the same ways, but focuses on the field servicing side of the service objects.
Benefits
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Workforce Productivity
Aligning repair tasks with appropriate skillset
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Performance & Efficiency
Workshop management and in-house service capabilities
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Customers satisfaction & retention improved
Revenue creation and cost containment
Work Order Management
Many customers worldwide rely on Repair Center to support their daily in-house service business processes. Repair center supports your service organization by featuring complaints and warranty, repairs and periodic maintenance. At the same time, you have direct access to all the data you need regarding service objects, resources, contracts and logistics. Within your service center or workshop, you can execute work orders across several stations. For all well-organized service workshops. Enabling handling service requests & initiating service activities within your own facilities.
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