Delivering Tomorrow's Field Service Today. A closer look at Field Service post-COVID-19
The COVID-19 pandemic has transformed equipment and systems maintenance worldwide. Customers everywhere are now receiving remote technical assistance to keep their assets in tip-top condition. But innovation is unstoppable! Augmented reality, self-service, virtual diagnostics, and predictive maintenance are no longer the stuff of the future. These technologies are now central to supplying the best field service the market demands.
Since COVID-19 restrictions were put in place, many technicians have been working remotely. that’s better from a health point of view, but also a lot more efficient. Well-trained technical pros are already in scarce supply, and likely to become more so. Meanwhile, customers want the best service and immediate assistance. When technicians can work from home, that saves loads of journey time. Which lets maintenance services maximize their scarce workforce. Technical service providers and customers have also grown used to the benefits of working remotely. Would you trade in higher process efficiency, lower costs, and higher margins for the pre-pandemic situation?
Power of an innovative platform
Digitization and automation are accelerating exponentially. Digital tools have become essential to everyday life, and digital field service capabilities are only getting bigger and better. To offer the best service all the time, you need a rock-solid, secure, innovative platform you can trust. Research and advisory company Gartner named Microsoft the leader in Field Service Management. Not only because of the great customer references, but also Remote Assist, HoloLens, integration with Azure IoT Central and Teams and the powerful puts Microsoft in the leading position.
Integration is key to success
Automation improves processes. One major strength in Microsoft’s strategy is its low code, no code Power Platform to accelerate digitization and automation of existing processes. Even if you have zero programming experience, you can easily add all the latest technologies from the vast Microsoft portfolio. Integrating third-party apps effortlessly ensures you can always deliver the best service to your customers and staff. Plus, since it’s cloud-based, new technologies are deployed ultra-fast.
Building blocks for innovation ready to go
Need a self-service portal, or to read out sensor data from a remote location? Want AI to do planning and scheduling for you? Check real-time systems data and link it with historical data, so you can do maintenance before breakdowns occur. All the building blocks exist. It’s just a matter of fitting them together, to make the data-driven future your work reality.
Amsterdam Airport Schiphol: data-driven airport
Delays are unacceptable, certainly at an airport. How do you guarantee 17,000 escalators, elevators, and other assets are always up and running? By continuously monitoring and repairing assets before they actually break down and cause serious delays. That’s why Amsterdam Airport Schiphol and partner BAM chose Microsoft technology and HSO, the recognized market leader in field services.
Machine learning guarantees smooth sailing
The world’s largest advanced chemical tanker operator, Stolt Tankers, also relies on Microsoft and HSO field services. In a sector where delays can easily cost millions, keeping engines running is a priority. With IoT and a machine learning model, now they know precisely when a piston ring will be due for repair. The result is improved engine uptime, less fuel consumption, and fewer standard inspections. The model also shows how engine parts will respond on greener fuels. Remote analysis and control are paired with on-site repairs, if and as needed.
Do you want to deliver the field service your customers want now and in the future? Do you want to harness the power of data to maximize the reliability, uptime, and service life of your assets? Are you providing your workforce and customers top-tier service? With Microsoft and HSO, you can provide the future of field service today.
Webinar: Your roadmap to grow your service revenue
Wherever you are currently on your servitization roadmap, we guide you and give you decisive knowledge to effectively follow the right path. Together with our partner Noventum, we want to support you in our webinar on your personal journey into a new service-led world.