We Know Local Government.
While the mission of local government remains rooted in community service, delivering on that mission today is more complex than ever. Here are some of the most pressing challenges facing local authorities worldwide.
Local Government: Embrace Innovation, Drive Digital Transformation, and Deliver Citizen-Centric Services
HSO's solutions empower local governments to make smarter decisions that enhance public services and policies, fueling digital transformation for a more connected, efficient administration.
CHALLENGES
- 1
Outdated and Disconnected Systems
Many local governments still rely on aging, siloed technologies that limit visibility across departments and prevent efficient service delivery. Modernization efforts are often slow due to limited funding or lack of digital expertise.
- 2
Rising Citizen Expectations for Digital Access
Residents expect seamless digital services—from paying bills to reporting issues—yet many local governments struggle to provide consistent, user-friendly online experiences.
- 3
Resource Constraints and Budget Pressures
Local governments often face tight budgets, with increasing demands on public services and infrastructure. They must prioritize wisely while seeking ways to stretch limited resources further.
- 4
Data Security and Privacy
Managing citizen data responsibly is critical, especially as digital engagement increases. Local governments must strengthen cybersecurity and comply with evolving data protection laws and standards.
- 5
Workforce Challenges and Capacity Gaps
Recruiting and retaining skilled workers in areas like IT, planning, and finance is a persistent challenge. Staff shortages and outdated tools can limit service effectiveness and staff morale.
- 6
Complex Regulatory and Reporting Demands
Local governments must navigate national and regional mandates, often with limited administrative support. Compliance, audit readiness, and transparent reporting require modern, agile systems.
- 7
Environmental Pressures and Sustainability Goals
From energy efficiency to waste reduction, local authorities are on the front lines of meeting environmental and climate commitments. Achieving these goals requires accurate data and coordinated action.
- 8
Resilience and Emergency Preparedness
Whether facing natural disasters, infrastructure breakdowns, or health emergencies, local governments need flexible systems and real-time information to respond effectively and protect communities.
Solutions
Solutions for Local Government
HSO empowers local governments to deliver modern, transparent, and efficient services—helping you meet the needs of your communities with confidence.
Data & AI
Governments are under pressure to deliver more transparent, equitable, and effective services—and data and AI are key to making that happen. With HSO's data and AI solutions for local governments, you can turn information into insight, streamline operations, and strengthen coordination across departments, enabling them to provide more and better services for your citizens.
Citizen Services
Working for the public, it’s your responsibility to provide services to individuals and businesses that meet their needs and position them for success and prosperity. That’s not easy when you’re dealing with diverse populations and limited budgets. HSO’s solutions for citizen services help local governments improve productivity and work with limited resources while satisfying the needs and demands of citizens.
Critical Infrastructure
Local governments can support and modernize critical infrastructure through secure, flexible solutions tailored to their needs. HSO’s offerings help address aging systems, rising service demands, and growing threats—from extreme weather to cybersecurity.
Public Finance
Strengthen oversight and streamline financial operations with technology built for the public sector. HSO’s solutions for public finance give local governments the visibility and control to manage budgets, vendors, and funding sources effectively—reducing risk, improving compliance, and ensuring every dollar supports your citizens.
Health and Human Services
Reimagine health and human services at the local level with data-driven, connected solutions from HSO. We help you shift from reactive to proactive care by centralizing data, leveraging AI, and improving coordination across agencies and departments. Empower your teams to deliver timely, efficient, and compassionate services—helping individuals and families navigate complex challenges while ensuring better outcomes, even in the face of limited resources and rising demand.
Human Capital Management
Talent shortages and limited budgets make it harder than ever to build and retain a strong workforce. HSO’s human capital management solutions help local governments close skills gaps, improve HR programs, and gain visibility into performance—reducing turnover, boosting agility, and strengthening workforce resilience.
Supply Chain Management
With rising service expectations and tighter budgets, local governments need efficient, compliant supply chain tools. HSO’s modern, AI-driven solutions help streamline and automate procurement through distribution—ensuring the right supplies reach the right place with full transparency and control.
Explore gov360
Discover How HSO Can Help You Unlock the Full Potential of Your Local Government
Built on the industry-leading Microsoft Dynamics 365 cloud platform, gov360 is a comprehensive finance, accounting, services, and operations solution purpose-built for the public sector. It helps modernize operations with intelligent automation, delivering real-time performance insights and improving service delivery. gov360 helps you put your citizens first.
How AI is Improving the Lives of Basildon Council Residents
In this podcast, you'll hear from Shanna Chandiwana, Assistant Director for Digital, Customer, and Transformation at Basildon Council about how their government is leveraging AI to make a difference in the lives of its residents.
Selection of Our Local Government Customers
Learn How We're Helping Local Governments Like Yours
We help local governments manage complex demands—from case management to operational growth—while empowering teams to work smarter
industry expertise, technology & knowledge
Explore Resources & Events for Local Government
METHOD
The HSO Approach
We combine deep industry expertise with innovative technology to deliver tailored solutions that drive success for local governments.
- 1
Industry Expertise
Our team has deep industry knowledge, ensuring that our solutions are tailored to your specific needs.
- 2
Innovative Technology
We leverage the latest advancements to provide you with cutting-edge tools and platforms.
- 3
Knowledge & Resources
Access our extensive library of events, blogs, and on-demand videos to stay informed and ahead of the curve.
Contact Us
Talk to HSO about how we can help better serve your citizens.