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Managed Services Manager
As a Managed Services Manager, you will play a pivotal role in… Leading and managing the Managed Services team to deliver high-quality support and solutions to clients Strategizing and implementing service delivery plans to enhance operational efficiency Establishing and maintaining strong relationships with clients to understand their needs and ensure customer satisfaction Overseeing the day-to-day operations of the Managed Services department, including resource allocation and performance management Collaborating with cross-functional teams to drive service improvements and innovation Identifying upsell opportunities and ensuring the team meets service level agreements (SLAs) Developing and mentoring team members to foster a high-performance culture In this role, you will be responsible for... Acting as the primary point of contact for key clients Managing project timelines, budgets, and deliverables Conducting regular reviews with clients to ensure they receive the highest level of service Leading initiatives to enhance service offerings and improve client experiences