Meet the Presenters
Reimagining Service in Education: Modern Case Management & AI-Powered Self-Service Solutions
Register Now!
When
May 28
Time
2:00 PM - 3:00 PM ET
Location
Online
Language
English
Modern Case Management & AI-Powered Self-Service Solutions
Student and stakeholder expectations are evolving—and higher education institutions need modern tools to meet them.
Join HSO and Microsoft for a live webinar showcasing how modern case management and self-service solutions can help institutions streamline service delivery, enhance engagement, and better support students. From intuitive self-service portals to AI-powered chatbots, see how colleges and universities are transforming the way they manage student requests and communication.
What You’ll See in Action:
- Self-Service Portals: Discover how user-friendly portals improve accessibility and engagement for students and other stakeholders.
- Internal Dashboards for Staff: Explore how staff use centralized dashboards to track, manage, and engage with requests throughout the case lifecycle.
- AI-Powered Chatbots: Learn how chatbots simplify case intake and enhance communication with students.
- Efficient Case Management: Understand how cases are assigned, tracked, and resolved using tools like SLA timers and automated email notifications.
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Pranav Sampat, Senior Director Business Applications - HSO
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Amalia Mariaca, Business Applications Lead - Education & Academic Medical Centers – Microsoft
You're Invited
This webinar is tailored for higher education leaders, administrative staff, IT professionals, and student services teams aiming to modernize their student support and engagement strategies.
Reserve your spot now to discover how modern case management and self-service solutions can boost student satisfaction and service efficiency at your institution.
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