Introducing Microsoft Dynamics 365 Contact Centre
45-minute webinar reveals how Microsoft's new Digital Contact Centre connected citizens to you and you to them.
When
December 12
Time
1:00 PM - 1:45 PM
Location
Online
Costs
Free
A customer gets in touch. Whether via your website, an email, phone call, or WhatsApp - how do you manage each response? Is yours a seamless and consistent process regardless of medium, or is it a bit of a jumble?
Unscramble your communications jumble
Worse still, what happens if an emergency hits – will you be left scrambling for resources and tech?
These considerations are easy to ignore. And yet this webinar will show you how to address each one.
You’ll discover how Dynamics 365 Contact Centre allows agents to fetch data that may reside in other source systems to deliver a connected experience.
And we’ll also demonstrate how it uses Artificial Intelligence (AI) to streamline engagements between systems, agents, and customers.
Dynamics 365 Contact Centre gives you a platform from which to deliver smarter, more efficient, and personalised customer experiences across any channel. And on the 12th December we’ll show you exactly what this looks like.