AI-Powered Contact Center Modernization for FSI

Join us on September 23 for an exclusive in-person event with Microsoft, where we will unveil the new Dynamics 365 Contact Center. This cutting-edge, Copilot-first contact center solution leverages generative AI to enhance every customer engagement channel, seamlessly integrating with your preferred CRMs and apps to maximize your current investments.

For financial institutions like yours, contact centers have been essential for providing immediate support, and handling everything from queries and complaints to fraud alerts. In today’s digital age, merely keeping up is not enough. Exceptional customer experiences are now the cornerstone of customer loyalty and growth. This event will show you how to turn every customer interaction into a positive outcome, offering unparalleled scalability and reliability across voice, digital channels, and routing.

During this session, you will learn how to:

• Modernize your Contact Center and transform service experiences with Microsoft Dynamics 365 Contact Center
• Deliver Intelligent Self-service
• Improve Agent Productivity
• Optimize Workforce Management with powerful reporting tools
• Interactive Q&A: Have your questions answered by our team of experts

This session is designed for decision-makers and IT professionals in the financial services industry looking to modernize their contact centers, generate actionable insights, and enhance customer satisfaction. Don't miss this opportunity to see Dynamics 365 Contact Center in action and learn how it can benefit your organization.