Industries
- Manufacturing
  Manufacturing
  The advantages of automation, AI, and machine learning have caused a shift toward smart factories and data-driven manufacturers. We help you to become competitive, innovative, and resilient.
  Learn more
  Discrete Manufacturing
  Life Sciences
  Process Manufacturing
- Financial Services
  Financial Services
  How to navigate intense competition, stay in compliance with ever-changing regulations and leverage commercial opportunities. We help you create an IT landscape that enables efficient operations and connects processes and data.
  Learn more
  Asset Management
  Banks
  Credit Unions
  Insurance
  Private Equity
  Wealth Management
- Professional Services
  Professional Services
  People-centered, client-focused and project-driven: that’s professional services in a nutshell. We design and implement technology solutions that enable better decision-making and effective working.
  Learn more
  Architecture and Engineering
  Construction
  Legal
  Consulting
  Accounting
  Software and Technology
- Retail & Distribution
  Retail & Distribution
  We modernize the retail workplace, bringing previously unseen insights to the business, implementing intelligent order management and get you closer to your customer.
  Learn more
  Retail
  Distribution
- Public Sector
  Public Sector
  HSO helps public and government organizations to meet and leverage increasing expectations for digital service, responsiveness and transparency.
  Learn more
  Central and State Government
  Housing
  Local Government
  Education
  Federal Government
  Police-Law Enforcement
- Non-Profit
  Non-Profit
  We support Non-Profits by modernizing applications, automating processes, and providing insight. Through technology, we nourish successful relationship management and enable greater impact.
  Learn more
  Associations - Memberships
  Charity
  NGO
Knowledge
Our capabilities
- What we do
  What we do
  HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Through our services, we help companies transform the way they work and improve business performance.
  Learn more
  Plan & design
  Build & implement
  Run & optimize
  Global deployments
- Business Applications
  Business Applications
  Microsoft Dynamics 365 Business Applications for ERP and CRM are leading in the industry. But their real strength is in the integration. Combined, they deliver even more value.
  Learn more
  Commerce
  Customer Insights
  Customer Service
  Field Service
  Finance
  Project Operations
  Human Resources
  Sales
  Supply Chain
- Cloud Services
  Cloud Services
  HSO has a proven track record in supporting our customers in their cloud journey. With your business in mind, we offer a comprehensive suite of services to help you gain value from the cloud.
  Learn more
  Cloud Strategy & Architecture
  Cloud Integration
  Cloud Infrastructure & Security
  Low Code Development
  Managed Cloud Services
  Modern Workplace
- Data & AI
  Data & AI
  We help customers build an operational and future-proof data platform, ready to realize business value from AI and machine learning technologies.
  Learn more
  Artificial Intelligence
  Data & Analytics
- Industry Offerings
  Industry Offerings
  HSO builds products to fill gaps in Microsoft Dynamics 365 and offers new business applications, improved processes, and industry-driven best practices to assist our clients in becoming digital leaders in their industry.
  Learn more
  Manufacturing
  Financial services
  Professional services
  Retail
  Public sector
  Non-Profit
  Cross-industry
Why HSO
Careers
- Join HSO
  Join HSO
  Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
  Learn more
  Entry Level
  Experienced Professional
  Career Transitioner
- Life at HSO
  Life at HSO
  We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
  Learn more
  Benefits
  Culture & Values
  Diversity & Inclusion
- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
  Learn more
  Masterclass (NL)
  Graduate Program (UK)
  Associate Consulting Training (US)
  Young Professional Program (NL)
- HSO Academy
  HSO Academy
  From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
  Learn more
  HSO Academy
- Vacancies
  Vacancies
  Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
  Learn more
  All Vacancies

Careers
- Join HSO
  Join HSO
  Our workforce is a growing dynamic, unique, and diverse global community that is quality and performance-driven. For every stage in your career, we offer challenging opportunities. We look forward to meeting you!
  Learn more
  Entry Level
  Experienced Professional
  Career Transitioner
- Life at HSO
  Life at HSO
  We are a global community of people with an entrepreneurial spirit, in an environment where you can really make a difference and have your voice heard. We constantly challenge ourselves to be better. Come join the journey with us!
  Learn more
  Benefits
  Culture & Values
  Diversity & Inclusion
- Graduate Programs
  Graduate Programs
  Skyrocket your career with our graduate programs and accredited certification opportunities at HSO around the world!
  Learn more
  Masterclass (NL)
  Graduate Program (UK)
  Associate Consulting Training (US)
  Young Professional Program (NL)
- HSO Academy
  HSO Academy
  From technical skills, soft skills, mentorships, leadership coaching, masterclasses, informal knowledge sharing and globally recognised certifications - HSO Academy is your personal and professional knowledge accelerator.
  Learn more
  HSO Academy
- Vacancies
  Vacancies
  Find opportunities in Consultancy & Technology, Project Management, Leadership, Sales and Business Development, Marketing, Legal and HR.
  Learn more
  All Vacancies

Elevating Member Experience with Microsoft Dynamics 365 Contact Center

Reimagine the service experience and maximize efficiency across your Contact Center

When

April 15

Time

2:00 PM - 3:00 PM EST

Location

Online

Language

English

Elevating Member Experience with Microsoft Dynamics 365 Contact Center

Exceptional member service is the foundation of every credit union—but handling high call volumes, ensuring seamless omnichannel support, and delivering personalized experiences can be challenging, especially with limited resources.

Microsoft Dynamics 365 Contact Center helps credit unions modernize their member service with AI-driven insights, automation, and integrated communication tools. By streamlining interactions and improving response times, credit unions can enhance member satisfaction while optimizing efficiency.

Join HSO for an exclusive webinar where we’ll cover:

The top trends and opportunities for credit unions today

How Dynamics 365 Contact Center enables a seamless, AI-powered member experience across voice, chat, and digital channels

Key features that reduce wait times, improve resolution rates, and empower service teams with real-time insights

A live demo of Dynamics 365 Contact Center in action

Meet the Presenters

David Heeley, Microsoft, Principal Technical Specialist - Service Transformation, Financial Services
Callum Marshall, HSO, Principal Solution Architect

You're Invited

Don't miss this opportunity to see how Microsoft technology can help your credit union deliver exceptional member experiences.

Learn More

Contact Center Resources

This website uses cookies

We, and third parties, use cookies on our website. We use cookies to keep statistics, to save your preferences, but also for marketing purposes (for example, tailoring advertisements). By clicking on 'Settings' you can read more about our cookies and adjust your preferences. By clicking 'Accept all', you agree to the use of all cookies as described in our privacy and cookie policy.