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Virtual Event: AI-Powered Contact Center Modernization for Financial Services
Reimagine the service experience and maximize efficiency across Contact Center
When
December 18
Time
1:00 PM - 2:00 PM EST
Location
Online
Costs
Free
Join us on December 18th for an exclusive virtual event with Microsoft, where we will unveil the new Dynamics 365 Contact Center. This cutting-edge, Copilot-first contact center solution leverages generative AI to enhance every customer engagement channel, seamlessly integrating with your preferred CRMs and apps to maximize your current investments.
For financial institutions like yours, contact centers have been essential for providing immediate support, and handling everything from queries and complaints to fraud alerts. In today’s digital age, merely keeping up is not enough. Exceptional customer experiences are now the cornerstone of customer loyalty and growth. This virtual webinar will show you how to turn every customer interaction into a positive outcome, offering unparalleled scalability and reliability across voice, digital channels, and routing.
During this session, you will learn how to:
- Modernize your contact center and transform service experiences with Microsoft Dynamics 365 Contact Center
- Deliver intelligent self-service
- Improve agent productivity
- Optimize workforce management with powerful reporting tools
You're Invited
This virtual event is designed for decision-makers and IT professionals in the financial services industry looking to modernize their contact centers, generate actionable insights, and enhance customer satisfaction.
Don't miss this opportunity to see Dynamics 365 Contact Center in action and learn how it can benefit your organization.
