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Empower your Field Service Teams and accelerate performance and profitability
Streamline critical field service tasks, accelerate time to resolution and deliver exceptional service with Copilot and next- generation AI.
Deliver faster and more impactful frontline services
Field service is a challenging domain that often is connects various partners, subcontractors and multiple business units, each with their own processes, systems, and resources. When companies want to upgrade their services and improve business outcomes, it’s often siloed and outdated processes and systems that hamper their transformation.
Microsoft Dynamics 365 Field Service covers the complete service process and helps teams to deliver faster and more impactful frontline services. From the creation of the work order, the preparation and planning, to supporting technicians on the road, on the job and after the job is done. New technologies and innovation, such as the Field Service mobile app and Copilot with its out-of-the box AI capabilities enable companies to accelerate profitability and performance.
Our customers are looking for ways how to accelerate their digital transformation. HSO helps them by providing best practices and a unified process across the organization.
Some facts & figures*
63%
Of frontline workers struggle with repetitive work and menial tasks
66%
Of field service workers feel they don't have enough time to complete work tasks.
20-30%
Of potential increase in productivity with AI-enabled smart scheduling
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People are at the heart of your service
Next-generation AI helps planners, technicians and other service professionals to work and schedule more efficient, have the right information at hand and equip teams with sufficient support to successfully complete more jobs.
In this video, learn how Copilot delivers the right information at the right time to complete the work; streamlines technician scheduling by offering data-driven recommendations, and helps frontline managers go from issue to resolution in just a few clicks...
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Copilot helps to reduce the waste in your Field Service process
When delivering outstanding service, improving customer satisfaction and loyalty, your people are critical for success. Generative AI tooling, like Microsoft Copilot, does not make people redundant, on the contrary: it empowers people to complete more jobs, succesfully.
"As HSO, we have a strong position to help customers realize their digital transformation and connect all these technological capabilities. We are the recognized field service partner for Microsoft. I am proud to be part of such amazing projects and to be able to contribute to our customers’ success.”
Enhance field service efficiency
From Data to Delivery
Our offerings, blueprints, and accelerators help you to get more out of your Microsoft platform.
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Our Field Service teams are ready to help.
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Advanced Field Service
We realize that to maintain a competitive advantage with your field service organization, you must accomplish more with less staff, while customers demand higher service levels. We understand your need to streamline operations when facing increased competition and cost-cutting initiatives.
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*Source:
Microsoft's 2023 Work Trend Index Annual Report
McKinsey, Smart scheduling for utilities