AI Driven Customer Service
Generate Real AI Customer Service Results with Microsoft and HSO
Elevate service, drive growth, and streamline operations with Microsoft's Digital Contact Center Platform
Advancing Customer Self-Service with Microsoft Copilot Studio
Elevate your customer and employee experiences while managing your costs with low-code, self-service solutions
Revolutionizing Municipal Service Delivery with ChatGPT and Dynamics 365 Customer Service
Watch our exciting webinar hosted by HSO and Microsoft, and learn how AI is transforming the customer service experience in Municipalities
AI Driven Customer Service
Revolutionize your customer engagement strategy with Microsoft's Digital Contact Center Platform, a cutting-edge solution designed to elevate service standards. From personalized interactions and AI-powered agent tools to predictive targeting, this platform offers a comprehensive suite of features to unlock growth opportunities for your business, streamline operations, reduce costs, and stay ahead in the competitive landscape. Secure a demo now and empower your team with the future of customer engagement.
2023 Microsoft Global State of Customer Service Sophistication *
12%
of companies have begun engaging AI-based solutions for customer service
60%
of companies have committed to increasing agent productivity
46%
of companies are still manually generating insights from historic support data and customer feedback
38%
of companies are making strides with omnichannel customer service
Engage Their Way
Enable businesses to meet customers on their preferred channels, providing seamless communication from voice to digital messaging. The platform facilitates quick resolution through self-service, automating repetitive tasks and transactions.
Assessments & Offerings
AI Driven Customer Service
Customer Success Stories
AI Driven Customer Service
Video Series
AI Driven Customer Service
Blogs & Whitepapers
AI Driven Customer Service
Schedule a Free Demo
If you’re interested in learning more about how HSO's Customer Service offering or seeing how our AI can help your organization transform your Customer Service with real-life use cases, fill in the form below.
HSO Customer Service
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Advancing Customer Self-Service with Microsoft Copilot Studio
Elevate your customer and employee experiences while managing your costs with low-code, self-service solutions
HSO Data Strategy Assessment & Roadmap
Take the first step in your data transformation journey with a clear and structured plan for leveraging data assets to achieve specific business objectives
Revolutionizing Municipal Service Delivery with AI and Dynamics 365 Customer Service
Watch our exciting webinar hosted by HSO and Microsoft, and learn how AI is transforming the customer service experience in Municipalities
Video: Revitalizing Your Credit Union Membership with AI & Self-Service
From Microsoft Copilot
Video: Revitalizing Your Bank Customer Base with AI & Self-Service
From Microsoft Copilot
Discover the instant capabilities of Microsoft Copilot
In this video series on Copilot in your everyday applications
Video series: Copilot in Customer Service
See how Copilot, Microsoft's generative AI-based virtual assistant, makes the work for customer service agents easier and better.
Tackle the top 3 challenges in Customer Service with AI and Automation
6 immediate benefits of Dynamics 365 Customer Service Copilot
Dynamics Matters Podcast Ep 108: The five pillars of successful AI adoption: pillar 4, Differential AI
With special guest Andrew Welch, CTO of Cloud Services, HSO. In this, the forth episode in our special 5 pillars of successful AI adoption series, we discuss: ✔ What Differential AI is ✔ Unshackling yourself from conventional AI thinking ✔ How to get the balance right in your AI portfolio
Homefashion Group succesfully redesigned its customer contact center with the Microsoft Digital Contact Center Platform
On-Demand Webcast: Elevate banking UX/CX with AI-driven self-service from Dynamics 365 & Copilot
This webcast is best suited for Heads of Sales, Marketing, Customer Service, and Product Managers
Latest release of Dynamics 365 Field Service accelerates performance and profitability
