Connected field service resources
Learn more
Is your company ready for Connected Field Service?
Today’s service teams are faced with increased demand, advancing technology, and an ever-evolving workforce. In order to remain competitive, streamlining your service operations is a must.
Do you have the right foundation to support the level of service your customers expect?
HSO’s in-house field service solutions have the functionality you need to tackle field service challenges and be proactive. The flexibility and solid foundation of the Microsoft cloud provides the solution that fits your needs now with the option to expand it when you’re ready.
- Improve first-time fix rates and customer satisfaction
- Reduce service costs such as travel time, mileage, and vehicle wear and tear
- Increase productivity of field technicians with mobile apps, Remote Assist and HoloLens
- Provide timely and accurate customer and equipment history to field technicians
- Identify and take advantage of up-sell and cross-sell opportunities
- Provide proactive and preventative maintenance with IoT and machine learning
Solution Tour: Microsoft Dynamics 365 for Field Service
With a secure, cloud-based platform that you can trust, Microsoft is paving the way for manufacturers to strengthen and innovate in a rapidly changing economic climate.. With Microsoft Dynamics 365 for Field Service, you can leverage cutting-edge technology that can turn your field service operations from an expensive cost center to a digitally transformed profit center.
Look to the experts to go outside the traditional field service box
HSO brings more than software to the table. Our Field Service team has expertise in Microsoft and other technologies, as well as years of actual business experience managing field service organizations. They understand how field service works, its challenges, and how to make it better, which gives them the ability to innovate, building solutions that fit the exact needs of our customers, rather than relying on our customers to design their own solutions.
Dynamics Advanced Field Service
Dynamics Advanced Field Service extends the out-of-the-box functionality of Dynamics 365 for Field Service, improving the areas of Case Management, Customer Assets, Agreements, Work Orders and Invoicing. Improve first-time fix rates and deliver predictive and proactive service, before your customers even know there’s a problem.
Connected Field Service: 1-Day Envisioning Workshop
Envision improvement opportunities with Dynamics 365 Field Service by experiencing high-level demonstrations of the Microsoft solution landscape combined with insight into high-value use-cases. HSO's Envisioning Workshop for Connected Field Service (based on the Dynamics 365 Field Service solution) will take you through a series of stages of discovery and idea definition that will form the start of your Field Service solution roadmap.
Learn more
Advanced Field Service
We realize that to maintain a competitive advantage with your field service organization, you must accomplish more with less staff, while customers demand higher service levels. We understand your need to streamline operations when facing increased competition and cost-cutting initiatives.
The Top Field Service Trends to Watch in 2023
Microsoft is named a Leader for Field Service Management
Mobile Field Service
A unique integration of mobile workforce automation and a rich service management solution.
Field Service Report: the new normal
Connected Field Service in Action
In this 30-minute guided tour, our field service experts take you on a tour of the latest IoT, mobile and remote assist field service capabilities and how connected field service can help your business avoid the costly, and potentially catastrophic, consequences of equipment failure.
What’s shaping the future of field service?
In our latest podcast episode, HSO field service experts Max Dinser and Mike Hammons help us understand some of the key trends driving the need for cloud solutions in field service.
Three Core Arguments to Use When Seeking Investment in Your FSM Systems
On-Demand Webinar: First Time, Every Time: A Deep Dive into Connected Field Service with Microsoft
Today’s service teams are faced with increased demand, advancing technology, and an ever-evolving workforce. In order to remain competitive, streamlining your service operations is a must.
The Rise of Servitization in a Post-Pandemic World
The COVID-19 pandemic has undoubtedly reshaped the way industries operate and forced businesses to reassess their strategies. One concept that has gained significant traction during this period is servitization. While servitization has been a topic of discussion for years, the pandemic has highlighted its importance and potential benefits for businesses. In this blog, we explore the rise of servitization in a post-pandemic world, examining its significance and the key takeaways from recent research.