The Business Value of Leading with HSO
Lead the Future of Field Service with HSO
Turn industry disruption into competitive advantage.

The Pressure to Evolve Is Real—Here’s How You Get Ahead
Field service is transforming—and the companies that lead will be the ones that thrive.
Five trends are reshaping the landscape:
- Mobile-first, always-on technicians
- Remote operations driven by IoT and connected assets
- Augmented reality and wearables redefining support
- Shift from reactive fixes to predictive service models
- Customer experience as the top brand differentiator
At HSO, we help field service providers—not just keep up—but get ahead.
Solution Tour: Microsoft Dynamics 365 for Field Service
With a secure, cloud-based platform that you can trust, Microsoft is paving the way for manufacturers to strengthen and innovate in a rapidly changing economic climate.. With Microsoft Dynamics 365 for Field Service, you can leverage cutting-edge technology that can turn your field service operations from an expensive cost center to a digitally transformed profit center.

Built on Microsoft Dynamics 365. Enhanced for real-world success.
With HSO, you get a future-ready architecture that empowers leadership across every layer:
- Dynamics 365 Field Service + HSO’s Advanced Field Service enhancements
- Seamless integration with Customer Engagement, AI, IoT, and Microsoft 365 (Power BI, Teams, Outlook)
- Modular, scalable, Microsoft-certified—and ready to grow with you
Lead with a unified, intelligent platform built for long-term success.
Advanced Field Service
Back-end automation is a key driver of revenue growth for field service companies. Microsoft Dynamics 365 Field Service empowers organizations of all sizes to deliver intelligent, world-class service by managing the entire field service cycle. With Advanced Field Service, businesses gain enhanced functionality in Case Management, Quoting, Customer Assets, Agreements, Work Orders, and Invoicing, building on the core capabilities of Dynamics 365.

Rental Management
Rental companies face volatile demand due to industry trends, intense competition, and shrinking margins. To stay competitive, they must ensure technology investments align with their needs and deliver value to customers, partners, and employees. Rental Management, built for Microsoft Dynamics 365 Supply Chain Management, provides a comprehensive solution that offers real-time insights into operations, enabling optimal performance across the business.

Product Search
HSO's Product Search, powered by Microsoft Dynamics 365 for Supply Chain Management, simplifies the product discovery process with flexible filters and easy attribute comparisons. By integrating product attributes and various data fields, Product Search ensures a seamless, efficient search experience, helping you quickly find the best match for customer needs and access valuable product information with confidence.

- 1
Command Efficiency
Automate manual work. Maximize technician capacity. Shrink response time.
- 2
Make Data Your Edge
Proactively manage maintenance, service performance, and field metrics in real time.
- 3
Scale Without Friction
A Microsoft-native foundation that grows with you.
- 4
Accelerate Adoption
User-friendly tools your team already knows (Outlook, Excel, Teams).
- 5
Drive Productivity
More jobs. Better routes. Instant updates. Less downtime.
- 6
Win on Customer Experience
Be the partner known for responsiveness, transparency, and consistency.
- 7
Build a High-Performing Workforce
Equip your field teams with modern tools, data, and confidence.
Why Field Service Leaders Choose HSO
Industry-leading knowledge and expertise
People, process, and platform alignment
Data transformation
Microsoft-powered industry solutions, HSO-perfected
Start Leading in Field Service
Connect with our team today!
Field service resources
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Advanced Field Service
We realize that to maintain a competitive advantage with your field service organization, you must accomplish more with less staff, while customers demand higher service levels. We understand your need to streamline operations when facing increased competition and cost-cutting initiatives.

The Top Field Service Trends to Watch in 2023

Microsoft is named a Leader for Field Service Management

Mobile Field Service
A unique integration of mobile workforce automation and a rich service management solution.
Field Service Report: the new normal

Connected Field Service in Action
In this 30-minute guided tour, our field service experts take you on a tour of the latest IoT, mobile and remote assist field service capabilities and how connected field service can help your business avoid the costly, and potentially catastrophic, consequences of equipment failure.

What’s shaping the future of field service?
In our latest podcast episode, HSO field service experts Max Dinser and Mike Hammons help us understand some of the key trends driving the need for cloud solutions in field service.

Three Core Arguments to Use When Seeking Investment in Your FSM Systems

On-Demand Webinar: First Time, Every Time: A Deep Dive into Connected Field Service with Microsoft
Today’s service teams are faced with increased demand, advancing technology, and an ever-evolving workforce. In order to remain competitive, streamlining your service operations is a must.

The Rise of Servitization in a Post-Pandemic World
The COVID-19 pandemic has undoubtedly reshaped the way industries operate and forced businesses to reassess their strategies. One concept that has gained significant traction during this period is servitization. While servitization has been a topic of discussion for years, the pandemic has highlighted its importance and potential benefits for businesses. In this blog, we explore the rise of servitization in a post-pandemic world, examining its significance and the key takeaways from recent research.