• Connected Field Service

Lead the Future of Field Service with HSO

Turn industry disruption into competitive advantage.

Manufacturing machinery and a person holding a tablet.

The Pressure to Evolve Is Real—Here’s How You Get Ahead

Field service is transforming—and the companies that lead will be the ones that thrive.

Five trends are reshaping the landscape:

  • Mobile-first, always-on technicians
  • Remote operations driven by IoT and connected assets
  • Augmented reality and wearables redefining support
  • Shift from reactive fixes to predictive service models
  • Customer experience as the top brand differentiator

At HSO, we help field service providers—not just keep up—but get ahead.

Solution Tour: Microsoft Dynamics 365 for Field Service

With a secure, cloud-based platform that you can trust, Microsoft is paving the way for manufacturers to strengthen and innovate in a rapidly changing economic climate.. With Microsoft Dynamics 365 for Field Service, you can leverage cutting-edge technology that can turn your field service operations from an expensive cost center to a digitally transformed profit center.

Built on Microsoft Dynamics 365. Enhanced for real-world success.

With HSO, you get a future-ready architecture that empowers leadership across every layer:

  • Dynamics 365 Field Service + HSO’s Advanced Field Service enhancements
  • Seamless integration with Customer Engagement, AI, IoT, and Microsoft 365 (Power BI, Teams, Outlook)
  • Modular, scalable, Microsoft-certified—and ready to grow with you

Lead with a unified, intelligent platform built for long-term success.

7 Reasons to embrace connected field service

Advanced Field Service

Back-end automation is a key driver of revenue growth for field service companies. Microsoft Dynamics 365 Field Service empowers organizations of all sizes to deliver intelligent, world-class service by managing the entire field service cycle. With Advanced Field Service, businesses gain enhanced functionality in Case Management, Quoting, Customer Assets, Agreements, Work Orders, and Invoicing, building on the core capabilities of Dynamics 365.

Case Management Integration

The integration between Cases from Dynamics 365 for Customer Service and the information available for customers in Dynamics 365 for Field Service has been thoroughly extended. Your helpdesk employees will be able to directly link a Customer Asset to a case and relevant details of the Customer Asset will become visible. If this Customer Asset is linked to an active agreement, the case will be linked to the agreement as well.

Rental Management

Rental companies face volatile demand due to industry trends, intense competition, and shrinking margins. To stay competitive, they must ensure technology investments align with their needs and deliver value to customers, partners, and employees. Rental Management, built for Microsoft Dynamics 365 Supply Chain Management, provides a comprehensive solution that offers real-time insights into operations, enabling optimal performance across the business.

Rental Management Tools

Rental Management is fully integrated with the Microsoft Dynamics D365 for Finance and Operations Logistics, Projects, Finance, and Fixed Assets modules, offering:

  • Full visibility of available rental and on-rent rental inventory
  • Flexible price definitions using price templates
  • Comprehensive financial and utilization overviews available
  • .... and much more

Search Form Functionality

When using the text search bar, operators such as wildcards and quotes can be used to define your search in more detail. Combined with Azure’s search-as-you-type technology, which gives suggested search results as soon as you start typing, the form makes it quick and easy to find exactly what you need. The result is displayed as product cards with an image. The layout for the cards is fully configurable.

The Business Value of Leading with HSO

  • 1

    Command Efficiency

    Automate manual work. Maximize technician capacity. Shrink response time.

  • 2

    Make Data Your Edge

    Proactively manage maintenance, service performance, and field metrics in real time.

  • 3

    Scale Without Friction

    A Microsoft-native foundation that grows with you.

  • 4

    Accelerate Adoption

    User-friendly tools your team already knows (Outlook, Excel, Teams).

  • 5

    Drive Productivity

    More jobs. Better routes. Instant updates. Less downtime.

  • 6

    Win on Customer Experience

    Be the partner known for responsiveness, transparency, and consistency.

  • 7

    Build a High-Performing Workforce

    Equip your field teams with modern tools, data, and confidence.

Why Field Service Leaders Choose HSO

Start Leading in Field Service

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Field service resources

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Offering

Advanced Field Service

We realize that to maintain a competitive advantage with your field service organization, you must accomplish more with less staff, while customers demand higher service levels. We understand your need to streamline operations when facing increased competition and cost-cutting initiatives.

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Blog

The Top Field Service Trends to Watch in 2023

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Blog
An image of a construction worker climbing the phone tower

Microsoft is named a Leader for Field Service Management

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Offering

Mobile Field Service 

A unique integration of mobile workforce automation and a rich service management solution.

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Whitepaper

Field Service Report: the new normal

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Video
Manufacturing machinery and a person holding a tablet.

Connected Field Service in Action

In this 30-minute guided tour, our field service experts take you on a tour of the latest IoT, mobile and remote assist field service capabilities and how connected field service can help your business avoid the costly, and potentially catastrophic, consequences of equipment failure.

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Blog
Manufacturing machinery and a person holding a tablet.

What’s shaping the future of field service?

In our latest podcast episode, HSO field service experts Max Dinser and Mike Hammons help us understand some of the key trends driving the need for cloud solutions in field service.

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Blog
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Three Core Arguments to Use When Seeking Investment in Your FSM Systems

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On-demand

On-Demand Webinar: First Time, Every Time: A Deep Dive into Connected Field Service with Microsoft

Today’s service teams are faced with increased demand, advancing technology, and an ever-evolving workforce. In order to remain competitive, streamlining your service operations is a must.

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Blog
Supply chain facility

The Rise of Servitization in a Post-Pandemic World 

The COVID-19 pandemic has undoubtedly reshaped the way industries operate and forced businesses to reassess their strategies. One concept that has gained significant traction during this period is servitization. While servitization has been a topic of discussion for years, the pandemic has highlighted its importance and potential benefits for businesses. In this blog, we explore the rise of servitization in a post-pandemic world, examining its significance and the key takeaways from recent research.

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