Read more of our Employee Stories below...
Jaqui Hoyle
Head of Solution Architecture
Women in tech: From paper-based accounting to Head of Solution Architecture
Interview by Rose Maher, Senior Account Manager, HSO
Meet
Jaqui Hoyle
Head of Solution Architecture
Meet Jaqui Hoyle, Head of Solution Architecture at HSO UK.
Jaqui started her career with clerical and transactional levels and worked her way through every type of finance role to encompass FP&A, Financial Controller and Finance Director. It took her 5 years to go from a sales administrator to her first Group FD role and become a Qualified Management Accountant at the same time.
It seemed that every company she worked for had a system implementation or upgrade that she was heavily involved in. Having realised that she enjoyed the problem-solving, leadership and guidance from implementations, she set up her own Company to support small businesses transitioning from paper-based accounting (yes paper!!) to Accounting systems including Audit sign-off.
As is the way of the world, it was a friend who introduced her to “AX”, and “Functional consulting” and she very quickly realised she had found her niche and her passion.
That was back in 2006 and now nearly 20 years later that has naturally evolved from functional consulting, solution architecture and enterprise architecture – all fundamentally geared to help organisations and fix problems.
How did you get into technology?
In 1995 I was part of the implementation team to install Kerridge into a motor dealership, the same Company where I began my accounting career.
How have you seen the Tech industry change over your career?
It moves a lot faster now than it ever has and it is even more important to stay ahead. Everyone has such great expectations, but it still needs the respect any software/technology requires. For example, AI on its own will not fix all your problems.
You first need to understand the problem and what you are trying to achieve or overcome, this enables the right design using the right technology and implemented correctly will deliver the expected business value/benefit.
What opportunities has the Tech industry given you? And what challenges have you faced?
I like fast-paced environments and multi-tasking, I find it exciting that technology evolves and continually improves. A problem today is actually a resolution of the future. Anyone venturing in the Tech Industry really needs to have this mindset and appreciation – things do not stand still.
What have you seen in the Tech industry, that has helped/supported Women specifically?
This is a difficult question as I firmly believe that you make your own path.
However, acknowledgement that there is increased focus on diversity and inclusion, promotion of women in leadership roles and mentoring programmes.
What I think would be beneficial is to improve the marketing of roles within the Tech Industry to appeal to Women, to aid understanding and awareness.
What’s your number 1 piece of advice for the future generations of Women entering Tech?
Even when faced with adversity whether that is redundancy, or not getting the role you thought you deserved, or anything really, see everything as an opportunity. That could be learning or development opportunity, or a chance to try something new. Every cloud really does have a silver lining somewhere – you just have to look for it and use it.
Last comment to leave the reader
Treat everyone with respect and fairness. It is ok to be strong, focused, driven, ambitious but do not step on people to get where you want to be.
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D365 F&O Solution Architect
About HSOHSO Success and AmbitionHSO has grown organically to have more than 400 people throughout the UK and we expect to continue to grow significantly in the next five years. We are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.The core values that enable us to work so well together, also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.Reason for vacancyDue to the continued growth of the business, there is a need to increase the team to ensure that our customers receive the best attention we can give them.Job Purpose:The Solution Architect will take a leading role in designing and implementing solutions for our customers.You will play a key role in the entire project life cycle covering analysis, software design, development, testing and business integration. You will be the product expert for HSO’s Dynamics AX vertical solutions and as such must already have experience in Dynamics AX D365 as an architect and have been responsible for shaping previous systems on an enterprise scale.You will own the end to end solution design for prospective and existing customers to ensure delivered solutions are implemented in a cost effective, quality, controlled manner that satisfies the customers functional, technical and business requirements. This is a high visibility role, both internally and externally. The Solution Architect works with HSO customers and prospects. Your role may also be the bridge between sales and technical with a pre-sales element and responsibility. Good customer awareness and practice is essential in order to be able to fulfil the breadth of the role.Key Responsibilities· Lead the solution implementation and services proposal during the pre-sales process· Define and lead the requirements analysis and take a lead role in requirements workshops· Guide the customer to the right solution for their business based on your knowledge of Dynamics AX and our industry solutions· Provide the link between the implementation teams and the business community, ensuring the new system fits in with the customer’s trading cycles· Oversee the business consultants and developers in the solution design, including quality assuring their work· To work with current and prospective customers to fully understand their solution requirements in order to produce optimal solutions architecture· To act as a lead consultant in project scoping activities· To work closely with consultant and development teams to provide estimates and quotes for new solution· To produce systems architecture and design documentation to agreed standards· To understand the HSO project delivery methodology and recommend the implementation approach for new solutions· To work closely with project teams and act as a point of reference/escalation during the implementation of a solution, closely aligned with the Project Manager· To act as a point of reference/escalation for HSO support teams once a solution has been implemented· To act as the technical design authority for any change requests to a current solution· Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution.· Business Process design/mapping and documentation· Leading implementation through to delivery and initial post go-live support· Develop design specifications· Lead internal solutions design and process mapping workshops· Manage customer expectations regarding the solution whilst ensuring the maximum use is being made of the software· Participate in pre-sales activities as requested.· Represent HSO in a professional and positive manner at all times· Adhere to health and safety policy, and other requirements relating to care of equipment.· Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and the Consulting Head
Senior Data Architect
HSO Success and AmbitionHSO has grown organically to have more than 400 people throughout the UK and we expect to continue to grow significantly in the next five years. We are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.The core values that enable us to work so well together, also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.Reason for vacancyContinued growth of HSO and with the increase in the number and increased complexity of D365 projects, we need to extend our capabilities to have a dedicated Senior Data Architect.Job PurposeThis is a highly visible role, both internally and externally. The Senior Data Architect will work with HSO customers, with regular customer-facing and on-site contact. Good customer awareness is essential to be able to fulfil the breadth of the role. The Senior Data Architect will take a leading role in supporting the design and implementation of solutions for our customers and will be a key contributor throughout the entire project life cycle, and into prospect/customer engagement, the Cloud Services Team, and the Project Team. Alongside the team, you are tasked with finding and delivering the best solution for the prospect/customer utilising the full breadth of the D365 product and the rest of the Microsoft Azure stack. You will provide modelling and analytical direction for all end-to-end elements of the solution design for our customers and will ensure cost-effective, high quality and controlled delivery of the customers requirements.Key Responsibilities• To be a member of the HSO Project Team focussed on implementing D365 at our customers.• To support the architectural definition of a solution which can provide business intelligence and reporting landscape encompassing strategic, analytical, operational and compliance reports throughout the business• To provide architectural modelling and documentation for the solution being implemented, ensuring that the rationale behind decisions is clearly communicated within the project team and customer.• Be able to design smart data systems, using the information to drive forecasts, make predictions and support decision making.• To design and implement data migration paths from legacy systems to D365 Apps.• To design and implement master-data store concepts and distribution strategies.• Be able to design and implement proof of concept solutions• Provide the link between the customer technical team and the internal technical & development teams for queries and issues arising from the D365 architecture proposal and build.• Provide the link between the implementation teams and the technical teams, ensuring the new system architecture provides a solid foundation for the solution being provided.• Provide the link between the customer team, HSO implementation teams, HSO technical teams and Microsoft.• Working closely with the Solution architect and the Technical architect to ensure that proposed data architecture will service all customer requirements and it takes maximum advantage of standard D365 Apps.• Working closely with the Solution architect and the Technical architect to ensure the implementation details of a solution do not deviate from the agreed design.• To produce systems architecture and design documentation to agreed HSO standards.• To understand the HSO project delivery methodology and apply this implementation approach to all HSO Projects.• Involvement in the migration of data between non-production environments and the production environment.• Always represent HSO in a professional and positive manner.• Ensure that all Microsoft certifications and accreditations required to fulfil this role within HSO are met as determined by you and the Team Head.• To ensure that you are up to date with all Microsoft and D365 products through self-learning, and where necessary, through external / Microsoft-led conferences.• To promote new or emerging technologies to the HSO Management Team where you believe HSO can benefit and provide a competitive advantage.Key Competencies• Commercial and budget awareness• Client facing• Critical thinking and problem-solving skills• Planning and organising• Decision-making• Communication skills• Influencing and leading• Delegation• Team work• Negotiation• Flexibility LocationBased where appropriate whether on client site, in the office or working from home. Travel will be extensive to various locations. There is an expectation that this role will be part of the project delivery teams, and a likelihood of at least 3 days per week on customer sites. It will be a requirement to spend some time in the office to develop relationships in-house with the rest of HSO, as well as keeping abreast of the developments of the business and understanding the company’s approach to the market.
D365 Manufacturing Consultant
HSO Success and AmbitionHSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specialising in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever.Prioritising customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. From online chess tournaments to coffee mornings, to Netflix and book clubs, virtual singing classes, online yoga – the list is endless!Reason for vacancyDue to the continued growth of the business, there is a need to increase the team to ensure that our customers receive the best attention we can give them.Job Purpose:To deliver application consultancy, implementation services, training and support to customers, prospective customers and operational process as required. To work in all areas of project lifecycle from RFP and Tender through to Implementation and support, including providing project management support; with responsibility for solution design, delivery, deployment and post go-live support.Key Responsibilities· Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution.· Business Process design/mapping and documentation· Leading implementation streams through to delivery and initial post go-live support· Delivery training to key users and deliver or assist delivery of training to end-users as part of an implementation. Working with Project managers to ensure as much as feasible activities are kept with budget, time and delivered to agreed quality guidelines· Lead customer focused streamed solution playback sessions and perform fit gap analysis· Develop design specifications· Lead internal solutions design and process mapping workshops· Manage customer expectations regarding the solution whilst ensuring the maximum use is being made of the software· Knowledge base for end users and team members on implementations. This can be product knowledge or industry expertise· Participate in pre-sales activities as requested.· To carry out additional duties as may be assigned from time to time as instructed and agreed by Manufacturing Consulting Head and that are considered within your skills remit· In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to confirm to the Company’s Quality standards.· Represent HSO in a professional and positive manner at all times· Adhere to health and safety policy, and other requirements relating to care of equipment.· Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and the Consulting Head
Lead Azure Integration Consultant
About HSOHSO Success and AmbitionHSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.The core values that enable us to work so well together, also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.Job Purpose: The Functional Integration Lead will be responsible for working with third parties and customers to gather functional and technical requirements for integration projects. This role involves documenting requirements, defining acceptance criteria and testing requirements, and handing over specifications to consultants for implementation. Key Responsibilities: - Collaborate with third parties and customers to gather and document functional and technical requirements for integration projects. - Define and document acceptance criteria and testing requirements. - Work closely with consultants to ensure a smooth handover of specifications and requirements. - Facilitate communication between stakeholders to ensure alignment and understanding of project goals and deliverables. - Provide guidance and support to consultants during the implementation phase. - Ensure that all integration solutions meet the required standards and are delivered on time and within budget. - Utilize various integration patterns such as CRUD operations using APIs, event-driven integration, reliable messaging/pub-sub, and file-based integration. - Implement and manage integration solutions using Azure Integration Services, including Logic Apps, Azure Functions, and API Management
D365 CE Service Line Director
UK Service Line Director – Customer Engagement (CE), Job Description About HSO HSO is a business transformation partner with deep industry expertise and global reach. HSO leverages the full power of the Microsoft Cloud to transform the way in which people work and engage customers, ultimately accelerating the impact of cloud transformation and improving overall business performance. By leveraging the power of Dynamics 365, Generative AI, Data, AI, Copilot capabilities and the full Microsoft Cloud; HSO helps companies innovate faster by modernising business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise. Founded in 1987, HSO has more than 2,500 professionals throughout Europe, North America, and Asia and is one of the world’s top business solution and implementation partners and a member of Microsoft’s elite Inner Circle, representing the top 1 percent of partners worldwide. HSO UK has grown to more than 320 people in the region and we expect over 100% organic growth in the next 5 years - with this comes an opportunity to create, deliver and evaluate our evolving business. HSO specialises in industry sectors such as Retail, Manufacturing, Professional Services, Financial Services and Public Sector. As an inner circle Microsoft partner, HSO has been recognized as the global winner of the 2023 Partner of the Year Award for D365 Finance and as a Finalist for D365 Sales and Marketing. In addition to Best Tech Company 2021 to Work For and the 6th Best Large Company to Work For in 2022. At HSO we take pride in being large enough to serve, but small enough to care. We are uniquely positioned to empower you to transform your career without compromising your life and we take pride in investing as much in our people as we do in our clients. At HSO we transform the way in which people work and how businesses operate to get results for our clients. This takes exceptional cutting-edge technology, knowledge, talent, determination and entrepreneurial spirit. Our culture and values support entrepreneurial mindsets and attitudes where your voice will always be heard. Why Work for HSO? HSO are a trusted leader in digital transformation. Joining our team, means you join a dynamic organization that values innovation, collaboration and professional growth. Here are some of the reasons why HSO is a great place to build your career: Customer Value: clients across multiple industries, to deliver value adding technology and a meaningful difference. All this while giving our people inspirational work. Supportive Culture: Our fantastic people encourage everyone to be heard in a positive and inclusive environment. Flexibility and Wellbeing: We understand that life is complex and if you share what you need, you’ll find we care in return. Commitment to Quality: We are dedicated to excellence in everything we do. If you're looking for a rewarding career with opportunities to stretch yourself, make an impact and work with a supportive team, HSO is the place for you!
Cloud Solution Architect - Data & AI
HSO Success and AmbitionHSO has grown organically to have more than 400 people throughout the UK and we expect to continue to grow significantly in the next five years. We are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.The core values that enable us to work so well together, also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.Job Purpose As the Cloud Solution Architect you will lead all engagements with our customers from presales to discovery, designing and implementation of wider cloud services with a focus on Data & AI. This means having overall ownership of the solution, ensuring that the delivered solutions are implemented in a cost-effective, high quality and controlled manner that satisfies customers’ technical and business requirements. Your responsibilities will involve leading customer workshops, documenting requirements, defining deliverables, and estimating projects with the assistance of the delivery team.The role is key in designing new go-to-market propositions working with sales teams to ensure correct customer alignment, and with the Data & AI Delivery Lead to ensure the team has the necessary skills and expertise to implement the solution. The role works closely with the Cloud Strategist and other Cloud Solution Architects to ensure that Data & AI solutions are aligned with the overall cloud strategy for that customer. This role is part of the small senior leadership team for the Data and AI team and will help guide the delivery team to develop skills required to be the best Data and AI partner in the market. This role has a utilisation target of 40%, which will covered by the paid engagement as part of presales and discovery workshops and related deliverables. Reports to Data and AI Practice Lead LocationThis is a hybrid role and can be based either from our Reading, Glasgow or Manchester offices, or home. Please expect a large amount of planned travel which will involve overnight stays near customers, our offices and other UK locations for meetings, events and training.