Read more of our Employee Stories below...
Julian Smith
UO Service Line Director
Women in tech: From paper-based accounting to Head of Solution Architecture
Interview by Rose Maher, Senior Account Manager, HSO
Meet
Jaqui Hoyle
Head of Solution Architecture
Meet Jaqui Hoyle, Head of Solution Architecture at HSO UK.
Jaqui started her career with clerical and transactional levels and worked her way through every type of finance role to encompass FP&A, Financial Controller and Finance Director. It took her 5 years to go from a sales administrator to her first Group FD role and become a Qualified Management Accountant at the same time.
It seemed that every company she worked for had a system implementation or upgrade that she was heavily involved in. Having realised that she enjoyed the problem-solving, leadership and guidance from implementations, she set up her own Company to support small businesses transitioning from paper-based accounting (yes paper!!) to Accounting systems including Audit sign-off.
As is the way of the world, it was a friend who introduced her to “AX”, and “Functional consulting” and she very quickly realised she had found her niche and her passion.
That was back in 2006 and now nearly 20 years later that has naturally evolved from functional consulting, solution architecture and enterprise architecture – all fundamentally geared to help organisations and fix problems.
How did you get into technology?
In 1995 I was part of the implementation team to install Kerridge into a motor dealership, the same Company where I began my accounting career.
How have you seen the Tech industry change over your career?
It moves a lot faster now than it ever has and it is even more important to stay ahead. Everyone has such great expectations, but it still needs the respect any software/technology requires. For example, AI on its own will not fix all your problems.
You first need to understand the problem and what you are trying to achieve or overcome, this enables the right design using the right technology and implemented correctly will deliver the expected business value/benefit.
What opportunities has the Tech industry given you? And what challenges have you faced?
I like fast-paced environments and multi-tasking, I find it exciting that technology evolves and continually improves. A problem today is actually a resolution of the future. Anyone venturing in the Tech Industry really needs to have this mindset and appreciation – things do not stand still.
What have you seen in the Tech industry, that has helped/supported Women specifically?
This is a difficult question as I firmly believe that you make your own path.
However, acknowledgement that there is increased focus on diversity and inclusion, promotion of women in leadership roles and mentoring programmes.
What I think would be beneficial is to improve the marketing of roles within the Tech Industry to appeal to Women, to aid understanding and awareness.
What’s your number 1 piece of advice for the future generations of Women entering Tech?
Even when faced with adversity whether that is redundancy, or not getting the role you thought you deserved, or anything really, see everything as an opportunity. That could be learning or development opportunity, or a chance to try something new. Every cloud really does have a silver lining somewhere – you just have to look for it and use it.
Last comment to leave the reader
Treat everyone with respect and fairness. It is ok to be strong, focused, driven, ambitious but do not step on people to get where you want to be.
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Sam Yeo
Graduate Consultant
From Classroom to Conference room: How HSO's graduate program is shaping Sam's career
Hector Hickmott
Head of Retail, HSO UK
Micro Interview with Hector Hickmott
Andy Clough
Industry Director
Micro Interview with Andy Clough
Collaborating with other business units
Professional development begins with collaboration. The biggest steps are taken when we combine our knowledge and talents. Take Albert Hol (Project Manager) and Gerben Mulder (Consultant Management). They worked together on a project for a large retailer, where the billing process was renewed within Dynamics Finance & Operations using Azure Functions. The solution enables the retailer to process and invoice about 150,000 order lines quickly and accurately every day.
Culture at HSO
HSO has grown rapidly in recent years. This brings change, including in the company culture. To preserve the core of the old culture and embrace new values, a core group has developed a culture compass. Two members of the core group, Behnud and Otto, share their insights.
Jaqui Hoyle
Head of Solution Architecture
Women in tech: From paper-based accounting to Head of Cloud Architecture
Craig Russell
Cloud Sales Director
HSO UK announces the appointment of Craig Russell
William van Zweeden
Marketing Manager HSO International
Employee Event: HSO International Says "Let's Meet at the Beach"
Collaboration in a multicultural team
Tanja van den Berg
D365 Functional Consultant
Tanja van den Berg
The Journey to Lead Program
Find out how we coach and guide a group of leaders to become the next generation of managers. Léonie Havekes and Nathalie Boerefijn share what they’ve learned in their Journey to Lead.
Georgiana Stuparu
D365 Team Lead
With a passion to help people grow, Georgiana Stuparu builds future leaders at HSO International
Heike Raubenheimer
Project Manager
After 11+ years at HSO it still feels great to see our customers succeed
Ann-Sophie Schmid
HR Business Partner
Ann-Sophie Schmid
Siyue Chen
D365 F&O Consultant
Meet Siyue Chen, a champion for innovation at HSO International
Mark Bennigsen
Enterprise Architect
An Architect's Vision: Building Business Value at HSO
HSO acquires Great Place to Work Certification
Nadja Ozegovic
Communication & Change Specialist
Nadja Ozegovic on Remote working
Disary Nath Sarkar
Software Engineer
A day in the life of... Disary Nath Sarkar
Jolijn Hurkens
Young Professional
Meet Young Professional Jolijn
Meet our recruiters in Germany!
Please meet our recruiters in Germany and if there aren't any live vacancies feel free to make contact directly via email with your CV and cover letter.
Collega's in de spotlight
From India to Silicon Valley, and from Malta to Rotterdam: Siddharth and Divya Singh have lived all over the world and worked for the same employers. Together with their daughter, they have seen it all. How did the couple end up at HSO in the Netherlands? In this interview, they share their remarkable story.
Juan Bravo Vargas
Solution Architect
Meet Juan, Author and Innovator at HSO International
Kevin Kotzab
Consultant Microsoft Dynamics 365 CE
From graduate to CRM Consultant in under two years
Florian Jung
Consultant Microsoft Dynamics 365
Meet Florian Jung - from consultant to presales at HSO
Jandus Knoesen
Senior Integration Consultant
Meet Jandus Knoesen, HSO International's passionate problem-solver
Sanya Chhabra
M365 Modern Workplace Architect
Sanya Chhabra empowers teams to transform themselves digitally
Peter van Haaften
Engagement Director
With clear and personal vision, Peter van Haaften looks toward the future with HSO
Hannes van Heerden
Program Manager | HSO International
A pathfinder of business possibilities at HSO International
Tudor Radoi
Business Intelligence Consultant | HSO International
Meet Tudor Radoi, who propels HSO clients to the next level
Hatice Aydın
D365 Consultant | HSO International
Hatice Aydın, planting the seeds for success at HSO
Celine Rodriguez
Senior BI Consultant | HSO International
The way of working at HSO is completely different
Sviatoslav Shatokhin
Lead D365 Consultant | HSO International
Being output driven means HSO really suits me
Camilla Krog
Project Manager | HSO International
Camilla Krog drives HSO International firmly towards success
Oksana Danyliak
Sr D365 Consultant | HSO International
Oksana Danyliak driven to reach her full potential at HSO International
An inside perspective of HSO's Young Professionals Program Journey
After graduating as an Industrial Engineer in Turkey, Hatice Aydin decided to pursue a career in IT and Business Applications. She was working on ERP projects and doing a master’s degree in software engineering. "It was at this time I realized I wanted to be involved in international and diverse projects while also gaining experience abroad. And so my path crossed with that of HSO International." Here is the story that brought me to HSO International’s Young Professionals Program (YPP).
Peter Kooijman
Program Director | HSO International
HSO offered me the opportunity to work in an international company
Hilde van der Meulen
Lead Consultant | HSO Netherlands
Meet Hilde van der Meulen, the ever-evolving mindset
A Strong ambition and Innovative HR Approach
Two enlightening weeks conducting BI training in Ghana
Tulasi Sanil
Technical Lead | HSO India
Meet Tulasi Sanil
Namitha Suresh
Analyst | HSO India
Meet Namitha Suresh
Shirish Dattapuram
Sr. Functional Consultant | HSO India
Meet Shirish Dattapuram
Paula Bianca Francisco
Manager Architecture Team | HSO Canada
Meet Paula Bianca Francisco - From Graduate to Manager
Appaseheb R. Narasannavar
Associate Director | HSO India
Meet Appasaheb Narasannavar
Miriam Clancy
Solution Architect | HSO United Kingdom
Miriam Clancy: From end-user to consultant
Moritz Glaser
Solution Architect
Driving performance at HSO and ever evolving his career
Erika Haverkamp
HR Officer | HSO International
Meet Erika Haverkamp, master of all trades at HSO International
Divya Singh
Delivery Manager | HSO International
Turning unexpected opportunities into Gold at HSO
Katie Freitas
Cross-Industry & Client Marketing Manager
No problem is too large or small when you collaborate
Skyrocket your career with HSO
Senior Data Architect - Data Migration
HSO Success and AmbitionHSO has grown organically to have more than 400 people throughout the UK and we expect to continue to grow significantly in the next five years. We are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.The core values that enable us to work so well together, also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.Reason for vacancyContinued growth of HSO and with the increase in the number and increased complexity of D365 projects, we need to extend our capabilities to have a dedicated Senior Data Architect.Job PurposeThis is a highly visible role, both internally and externally. The Senior Data Architect will work with HSO customers, with regular customer-facing and on-site contact. Good customer awareness is essential to be able to fulfil the breadth of the role. The Senior Data Architect will take a leading role in supporting the design and implementation of solutions for our customers and will be a key contributor throughout the entire project life cycle, and into prospect/customer engagement, the Cloud Services Team, and the Project Team. Alongside the team, you are tasked with finding and delivering the best solution for the prospect/customer utilising the full breadth of the D365 product and the rest of the Microsoft Azure stack. You will provide modelling and analytical direction for all end-to-end elements of the solution design for our customers and will ensure cost-effective, high quality and controlled delivery of the customers requirements.Key Responsibilities• To be a member of the HSO Project Team focussed on implementing D365 at our customers.• To support the architectural definition of a solution which can provide business intelligence and reporting landscape encompassing strategic, analytical, operational and compliance reports throughout the business• To provide architectural modelling and documentation for the solution being implemented, ensuring that the rationale behind decisions is clearly communicated within the project team and customer.• Be able to design smart data systems, using the information to drive forecasts, make predictions and support decision making.• To design and implement data migration paths from legacy systems to D365 Apps.• To design and implement master-data store concepts and distribution strategies.• Be able to design and implement proof of concept solutions• Provide the link between the customer technical team and the internal technical & development teams for queries and issues arising from the D365 architecture proposal and build.• Provide the link between the implementation teams and the technical teams, ensuring the new system architecture provides a solid foundation for the solution being provided.• Provide the link between the customer team, HSO implementation teams, HSO technical teams and Microsoft.• Working closely with the Solution architect and the Technical architect to ensure that proposed data architecture will service all customer requirements and it takes maximum advantage of standard D365 Apps.• Working closely with the Solution architect and the Technical architect to ensure the implementation details of a solution do not deviate from the agreed design.• To produce systems architecture and design documentation to agreed HSO standards.• To understand the HSO project delivery methodology and apply this implementation approach to all HSO Projects.• Involvement in the migration of data between non-production environments and the production environment.• Always represent HSO in a professional and positive manner.• Ensure that all Microsoft certifications and accreditations required to fulfil this role within HSO are met as determined by you and the Team Head.• To ensure that you are up to date with all Microsoft and D365 products through self-learning, and where necessary, through external / Microsoft-led conferences.• To promote new or emerging technologies to the HSO Management Team where you believe HSO can benefit and provide a competitive advantage.Key Competencies• Commercial and budget awareness• Client facing• Critical thinking and problem-solving skills• Planning and organising• Decision-making• Communication skills• Influencing and leading• Delegation• Team work• Negotiation• Flexibility LocationBased where appropriate whether on client site, in the office or working from home. Travel will be extensive to various locations. There is an expectation that this role will be part of the project delivery teams, and a likelihood of at least 3 days per week on customer sites. It will be a requirement to spend some time in the office to develop relationships in-house with the rest of HSO, as well as keeping abreast of the developments of the business and understanding the company’s approach to the market.
D365 CE Service Line Director
UK Service Line Director – Customer Engagement (CE), Job Description About HSO:Founded in 1987, HSO has more than 2,500 professionals throughout Europe, the Americas and Asia and is one of the world’s top Microsoft Services Partners. We are a member of Microsoft’s elite Inner Circle, representing the Top 1% of Microsoft Partners worldwide.HSO UK has grown to more than 350 people and we expect over 100% organic growth in the next 4 years. We specialise by industry sector, including Retail, Manufacturing, Professional Services, Financial Services and Public Sector.HSO is a business transformation partner to Enterprise clients that have committed to Microsoft as their strategic enterprise platform. We leverage the power of the Microsoft Cloud to transform the way in which people work, ultimately accelerating the impact of Cloud and AI, to improve overall business performance. We combine our deep transformational expertise with the power of Dynamics 365, AI, Data, Copilot capabilities and the Microsoft Cloud, to help our clients deliver results faster, by modernising business operations, adopting data-driven intelligent automation, delivering real-time insights and connecting the enterprise.HSO UK has been recognized as the global winner of the 2023 Partner of the Year Award for D365 Finance and as a Finalist for D365 Sales and Marketing. In addition, we have been recognised as a Best Tech Company 2021 to Work For and the 6th Best Large Company to Work For in 2022.For more than 30 years we’ve measured our success in just one way: We win when our clients win. HSO is the agile, industry-focused alternative to large, traditional global SI’s and our culture reflects this: Collaborative, Entrepreneurial, Ever-Evolving and Value Driven.Why Work for HSO?At HSO, we are more than just a Microsoft Gold Partner, we are a trusted leader in digital transformation. By joining our team, you’ll be part of a dynamic, forward-thinking organization that values innovation, collaboration and professional growth. Here are some of the reasons why HSO is a great place to build your career:· Career Development: We prioritize employee development and offer ongoing training and certification opportunities. You'll work with cutting-edge Microsoft solutions, helping you stay ahead in an ever-evolving tech landscape.· Inspiring Projects: We partner with diverse clients across multiple industries, so you’ll work on impactful projects that challenge you and allow you to make a meaningful difference.· Supportive Culture: We foster a culture of diversity, inclusivity and respect. We believe in creating a positive work environment where everyone’s voice is valued.· Flexibility and Well-being: We understand the importance of work-life balance and offer flexible working arrangements to support your well-being and productivity.· Commitment to Excellence: We are dedicated to excellence in everything we do. You will join a team that is committed to delivering top-tier solutions and services to our clients.If you're looking for a rewarding career with opportunities to grow, make an impact, and work with a supportive team, HSO is the place for you!
AI Technical Architect
About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Purpose: The AI Architect will enable the creation of innovative, ethical, and reliable cloud solutions that stand out on a global scale to enhance the lives of people and organisations. This includes, but is not limited to: Supporting the development and implementation of our enterprise AI strategies and roadmaps. Scoping and leading the development of frameworks, reference architecture, tooling, costing, governing standards, and principles. Leading the design, migration, data modelling, implementation, testing, support, deployment, architecture, and maintenance of solutions that use, or will use AI in future. Qualify new customers and assist existing customers to envision new opportunities and map out enhancements to existing solutions that meet business needs. Key Responsibilities: Supporting customers with their AI Implementation across infrastructure, security, licensing, management, and migration. Lead, design and implement data driven AI projects end to end, working both independently and/or leading a team to meet project requirements. Working collaboratively with our other Cloud Services teams to deliver exceptional solutions to our clients across the full range of Microsoft technologies. Reviewing and automating business processes. Work directly with the customer to scope out and deliver maintainable, well tested solutions that leverage cloud technologies where possible. Provide sound technical support to clients for common and complex Data & AI issues, while identifying opportunity for architectural, cultural, and technical improvements. Lead, design, and apply AI architecture patterns to projects and solutions. Develop and improve AI solutions and related development lifecycles, using best practices and a DevOps mindset. Deliver workshops to clients to upskill them and support with the uptake of new technologies, while identifying opportunities for improvements in workshop design and delivery. Understand and implement solutions outside of AI that may interact with developed solutions. Proactively seek out and learn emerging technologies, explore new and innovative use cases, and build collective knowledge across the Aware Team. Ensure you have a clear understanding of the HSO core values and HSO best practices. Act as a Mentor and coach for our Data & AI team to ensure team members are meeting their project and customer goals.
Senior Data Architect - Data Engineering
About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. With this role you'll be joining a dynamic team at HSO where innovation, leadership, and customer-centricity define our work. As part of our mission to empower businesses with industry-leading solutions, we’re looking for a strong leader with a consulting mindset and deep technical expertise across the Microsoft Azure stack, including Azure Fabric and emerging AI technologies. If you join HSO, you will have a genuine sense of empowerment because your contribution will really make a difference. We believe that talented people, all focused on a shared and powerful vision, can achieve outstanding results. Role Purpose This senior role combines technical leadership with strategic thinking to build, enhance, and deliver data solutions leveraging Microsoft Azure and Fabric. You will work closely with sales teams and clients to identify opportunities to optimize technology ecosystems, ensuring readiness for AI-driven transformation. You’ll support the development of a robust Data & AI framework, enabling scalable and future-ready solutions while mentoring the team to achieve technical and professional excellence. Key Responsibilities Design, implement, and optimize Azure-based data platforms, focusing on Fabric and AI readiness. Drive innovation in data solutions, ensuring alignment with clients’ evolving business needs. Oversee the end-to-end data lifecycle, including extraction, transformation, integration, and analytics. Collaborate with sales teams to identify and articulate technology enhancement opportunities for clients. Translate technical capabilities into commercial value propositions for stakeholders. Lead client discussions, presenting tailored solutions aligned with their digital transformation goals. Provide mentorship and leadership to the Data & AI team, fostering a culture of excellence and innovation. Support embedding a structured Data & AI framework, enabling scalability and standardisation across projects. Act as a technical advisor, supporting the professional development of team members. Anticipate and identify trends in data and AI technologies to future-proof client solutions. Advocate for and implement AI-enhanced capabilities in client ecosystems, leveraging the full Microsoft stack. Promote best practices in data governance, security, and scalability.
Lead Power Platform Consultant
About HSO HSO Success and Ambition HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Purpose: Provide outstanding technical services using low code or pro code technology as a lead consultant to clients and contribute to the success of HSO’s Application Platform. Key Responsibilities As Lead Consultant, you will: Work as part of a team on larger client-facing engagements or as an individual technical leader on smaller engagements (Supporting) designing cloud architectural designs Take responsibility for the delivery of technical capabilities to clients, either at the project, solution, or feature level Facilitate or support client facing consulting services such as cloud assessments, workshops, and co-design sessions Provide expertise in platform management, application lifecycle management, security, and user empowerment. Further develop and maintain your own technical expertise, and share that expertise with junior colleagues as a mentor or producer of best practices and intellectual property Provide technical pre-sales support to HSO sellers and their clients when needed (e.g. technical presentations to clients, development and presentation of demos, preparation of design and proposal documentation, etc.); note this is not the primary job function, and pre-sales assignments will be made based on technical expertise required by the pursuit
Power Platform Architect
About HSOHSO Success and AmbitionHSO has grown organically to have more than 400 people throughout the UK and we expect to continue to grow significantly in the next five years. We are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.The core values that enable us to work so well together, also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.Job PurposeAs the Cloud Solution Architect you will lead all engagements with our customers from presales to discovery, designing and implementation of wider cloud services with a focus on Power platform solutions. This means having overall ownership of the solution, ensuring that the delivered solutions are implemented in a cost-effective, high quality and controlled manner that satisfies customers’ technical and business requirements. Your responsibilities will involve leading customer workshops, documenting requirements, defining deliverables, and estimating projects with the assistance of the delivery team.The role is key in designing new go-to-market propositions working with sales teams to ensure correct customer alignment, and with the AP Delivery Lead to ensure the team has the necessary skills and expertise to implement the solution.The role works closely with the Cloud Strategist and other Cloud Solution Architects to ensure that AP solutions are aligned with the overall cloud strategy for that customer.This role is part of the small senior leadership team for the AP team and will help guide the delivery team to develop the skills required to be the best Power Platform partner in the market.Reports to: Application Platform Practice LeadOverview of Experience and Key ResponsibilitiesEngagement- Promote new or emerging Technologies to the HSO Management Team where you believe HSO can benefit and provide a competitive advantage.- Responsible for developing relationships with the Microsoft team to help with sales and delivery of our projects.- Collaborate closely with the Business App practice within HSO to identify opportunities for the AP and wider Cloud services.- Work in tandem with the Practice and delivery leads to define propositions, solution packages, and implementation accelerators.Managing Risk- Support EA and pre-sales teams to ensure workable solutions are being promoted and to create end-to-end solutions.- Support commercial teams and contribute towards commercial estimates on AP solution designs.- Own technical delivery and architecture design on key AP projects, with the ability to deep dive into the technical inquiries on proposed solutions, while also working within agreed commercial parameters.- Provide the link between the implementation teams and the Cloud Strategist and wider Enterprise Architecture team, ensuring the proposed cloud infrastructure provides a solid foundation for the solution being provided.- Produce systems architecture and design documentation to agreed HSO standards.- Provide the link between the customer team, HSO implementation teams, HSO technical teams and Microsoft.- Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and the Team Lead.- To understand the HSO project delivery methodology and apply this implementation approach to all HSO Projects.- To work closely with project teams and act as a point of reference/escalation during the implementation of a Cloud solution, particularly through go-live advising/improving on the scalability and performance of the solution.- To act as a point of reference/escalation for HSO support teams once a cloud solution has been implemented.- Acts as a Technical lead and mentor colleagues to share knowledge