• Employee Story
  • Meet Tudor Radoi, who propels HSO clients to the next level

Meet Tudor Radoi, who propels HSO clients to the next level

Tudor has grown into a Business Intelligence Consultant at HSO International, helping a portfolio of global clients decipher their toughest challenges and develop solutions that give them a competitive edge.

Meet
Tudor Radoi
Business Intelligence Consultant | HSO International

"Sometimes, you just know it's time to grow. That’s why in the winter of 2021, Tudor Radoi packed his bags, and together with his wife left their native Romania to seek new, challenging careers in Amsterdam."

A deep passion for connecting with others

Sometimes, you just know it's time to grow. That’s why in the winter of 2021, Tudor Radoi packed his bags, and together with his wife left their native Romania to seek new, challenging careers in Amsterdam. But the most important thing Tudor brought with him was not packed in a suitcase, nor learned during his time at the prestigious Bucharest University of Economic Studies. If you are fortunate enough to meet him, you will immediately realize what sets him apart is his contagious good attitude and ability to connect with others on a personal level.

Today, Tudor has grown into a Business Intelligence Consultant at HSO International, helping a portfolio of global clients decipher their toughest challenges and develop solutions that give them a competitive edge. He was kind enough to give us a peek into his life, reveal how working at HSO facilitates his professional development, and give us some tips for success.

Tudor is not new to consulting. From the beginning of his career, he has been involved in Enterprise Resource Planning and Performance Management projects. But his passion for helping others quickly led him to more client facing roles, and he became a Business Intelligence and Dynamics 365 Consultant working for other Microsoft partners. Before long, he could not get enough and knew it was time to raise the stakes with a globally minded company.

A pragmatic positive attitude

In business, teamwork and customer service are facts of life. While technical acumen is a must, it must be accompanied by social and emotional intelligence. Tudor doesn’t just navigate these relationships effortlessly. His positivity is a multiplier in working with colleagues and customers alike, and stimulates the entire team to put forth ideas that push the limits.

But Tudor is not just full of good vibes. He keenly identifies the boundaries of the business landscape from a realist’s point of view and can clearly lay out possible courses of action to his teammates and customers. “I like to bring a positive energy to the table, but still make sure I am being clear about what we realistically can do for a client,” Tudor says.

His collaborative and personal manner enables him to push those boundaries and really connect with the client’s needs so the team can develop the best possible solution. “It is important that we are focusing on adding business value to the customer, not just creating an app that fills a gap,” Tudor adds.

MK Skopje

Customer Success / Support

24/7 Customer Service Engineer

Description Are you a dedicated Customer Service Engineer ready to support global clients around the clock? HSO is seeking a skilled and proactive 24/7 Customer Service Engineer to join our support team. In this role, you will provide technical assistance and issue resolution for Microsoft Dynamics 365 solutions, ensuring continuous service availability and customer satisfaction. You will work in a rotating shift schedule to deliver high-quality support across multiple time zones. About HSO  At HSO, we’re more than a global IT consultancy—we’re a catalyst for innovation and growth. With over 2,800 professionals across 30+ countries, we help organizations transform their businesses through the power of Microsoft technologies. As a Microsoft Gold Certified Partner since 2002 and a proud member of the Microsoft Dynamics Inner Circle (top 1% of partners globally), we bring deep expertise in Dynamics 365, the Azure cloud platform, and our own industry-specific solutions. Our people are at the heart of everything we do. We foster a culture of collaboration, curiosity, and continuous learning—where every voice matters and every idea can spark change. Responsibilities  Provide timely and effective responses to client issues, ensuring concerns are addressed with urgency and care.  Demonstrate empathy and professionalism to assure customers their challenges are being taken seriously.  Deliver and support international implementations of Microsoft Dynamics 365 Finance & Operations (formerly AX).  Provide business and application consulting services to clients across various industries.  Design and develop high-quality, scalable, and sustainable solutions tailored to client needs.  Meet and exceed customer expectations through strong business acumen, technical expertise, and professional conduct.  Identify potential risks in projects and proactively mitigate or communicate them as needed.  Maintain clear and consistent communication with stakeholders through formal and informal updates.  Represent HSO Global Services with integrity, professionalism, and a positive attitude at all times.  Proactively advise clients on industry best practices to enhance business performance.  Work in a rotating three-shift schedule (day, evening, and night) to ensure uninterrupted 24/7 support across global time zones. Requirements University degree in Supply Chain Management, Logistics, Economics, Business Administration, Production Engineering, Management, Computer Science, Information Science, or a related field.  Strong desire to learn and grow professionally.  Self-motivated with a drive to challenge yourself and improve continuously.  Experience with ERP systems, preferably Microsoft Dynamics 365 F&O or earlier versions of Dynamics AX (a plus).  Proven ability to communicate effectively across all levels of an organization in customer-facing roles.  Solid understanding of business requirement analysis, process mapping, modeling, and documentation.  Exposure to pre-sales activities is an advantage.  Excellent command of professional English, both written and verbal.  Willingness and ability to work in a rotating shift schedule.  Benefits   Competitive Compensation and Bonus Package: Receive a competitive salary aligned with your experience and a performance-based bonus to recognize your achievements and contributions;  Private Healthcare Insurance: Your health and well-being are important to us. Enjoy comprehensive private healthcare coverage to ensure your well-being and access to high-quality medical care when needed;   Hybrid Work Environment: Benefit from a flexible hybrid work model that allows you to balance time between the office and home, optimizing productivity and work-life harmony; Innovative Office and Inspiring Culture: Thrive in our vibrant, centrally located office, equipped with cutting-edge technology to enhance your workday. Enjoy a positive workplace culture that fosters collaboration, creativity, and continuous professional development; International Teams and High-Scale Projects: Collaborate with international teams on large-scale projects for leading corporations, gaining valuable experience and advancing your career;  Connect, Grow, and Develop: Engage in our Tech Updates sessions and informal team events that build a strong sense of community and make work enjoyable. Plus, take advantage of comprehensive learning and development opportunities, including access to the Microsoft learning platform, free Microsoft exams, and tailored training programs to support your professional growth and certification goals; Sports Subscription: Keep active and energized with our Sportmaster subscription, offering you access to top-notch fitness facilities and activities to support your health and well-being; Vacation Days: Recharge and unwind with 23 days of vacation, giving you ample time to relax and pursue your passions outside of work;  

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CA Remote

ERP & CRM (e.g. D365 F&O, D365CE)

Product Manager - HSO Studio

Description At HSO, we’re looking for a Product Manager to join HSO Studio - our global product development team. HSO Studio is where ideas become impact: a collaborative, forward-thinking environment where we design and build cutting-edge Microsoft-based solutions that drive business transformation for customers worldwide. As part of this dynamic team, you’ll have the opportunity to solve complex problems creatively, shape industry-leading products, and work with an exceptionally talented global group of engineers, designers, and product experts. In this role, you will help define and deliver the vision, strategy, and roadmap for a portfolio of global products. You will work closely with a Senior Product Manager, who provides strategic oversight across our Professional Services CRM and Power Platform/CE product suite. This position offers a strong growth trajectory, with the potential to step into a product leadership role in the future. As a Product Manager, you’ll collaborate with industry leaders, product marketing, business development teams, Microsoft, and key strategic customers to deliver solutions that drive measurable business impact. You will also help elevate the maturity of our product development organization by applying your experience in effective product management practices, engineering methodologies, and modern ways of working. Key Responsibilities Market & Customer Insights Partner with industry leaders, business development, marketing, and Microsoft to shape go-to-market strategies. Gather feedback from customers and internal teams to identify customer needs and to validate early designs. Use data-driven insights to inform product decisions and strategy. Product Strategy & Roadmap Define and communicate a clear product vision aligned with customer needs and business goals. Build and prioritize the product roadmap collaboratively with stakeholders. Recommend innovative ideas based on market validity, customer value, and technical feasibility. Work with Product Marketing and Support to create collateral for education, sales enablement, and adoption. Identify and define new product features and functionalities that solve customer problems. Strategic Direction for Development Translate roadmap priorities into actionable requirements and user stories for the Product Architect and developers. Ensure the product development team is focused on designing, building, testing and releasing against strategically prioritized product roadmap. Track progress, manage backlog prioritization, and address issues to ensure successful releases. Deliver Business Value Monitor pipeline and financial performance, adjusting strategy as needed. Drive profitability and growth for assigned products globally. Prepare business cases for continued investment and resource planning. Requirements Bachelor’s degree or equivalent. 3+ years’ experience working in cross-functional, globally distributed product development teams and/or engineering teams. Experience with CRM product development - preferably Dynamics 365 Customer Engagement. Familiarity with Microsoft technology stack (Azure, Dynamics 365, Power Platform). Proven ability to collaborate with engineers, business leaders, and customers. Experience in customer-facing roles with a focus on problem-solving and innovation. Strong understanding of modern product discovery and delivery techniques; proficiency in DevOps tools. Experience in professional services industries. Strategic thinker with strong business acumen and data-driven decision-making skills. Demonstrated ability to manage budgets and drive revenue growth. Willingness to travel occasionally across global regions (North America, Europe, and India). Benefits Competitive salary and benefits package. Opportunity to lead product development at the forefront of Microsoft innovation, building cutting-edge tech products that drive business transformation. Opportunity to work with a talented and dynamic global team. Professional growth and development opportunities.#LI-MH1  

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NL Amsterdam

Low code (e.g. Power Platform, OutSystems)

Xurrent Application Administrator

At HSO, we’re on a mission to empower our teams with smart, scalable systems that help us serve our clients better and faster. As our new Xurrent Application Administrator, you’ll become a key member of our Business Systems team, working at the heart of a major transformation. Xurrent (4me) is our new internal service management platform, designed to streamline operations and elevate the support we provide to our clients.  In this role, you won’t just be maintaining a system—you’ll be shaping how over 300 colleagues in our Managed Services team interact with it daily. You’ll work closely with business stakeholders to tailor the platform to real-world needs, ensuring it evolves in step with our services. With a high degree of autonomy, you’ll have the opportunity to take ownership of the platform and play a central role in how effectively we deliver value to our clients.  As a Xurrent Application Administrator at HSO, you will play a pivotal role in our dedicated IT team and responsible for configuring and maintaining the Xurrent Service Management Platform. You will collaborate with business owners to implement new services and ensure up-to-date documentation and training for users.  Your key responsibilities and tasks in this role will include:  User and Role Management: Oversee the creation, modification, and management of user accounts and roles to ensure secure and efficient access control.  Service Management Configuration: Design, configure, and optimize service management processes and workflows to enhance operational efficiency.  Automation: Develop and implement automations to streamline repetitive tasks and improve system performance.  CMDB Management: Set up, maintain, and manage the Configuration Management Database (CMDB) to ensure accurate and up-to-date asset information.  Self-Service Portals: Create and manage intuitive self-service customer portals to enhance user experience and reduce support workload.  Requirements Experience with Service Management (e.g., ITIL, USM) and related processes is essential.  Proven track record of working in a SIAM (Service Integration and Management) environment Ability to manage multiple service providers and integrate their services into a cohesive and efficient service management system. Ability to translate business needs into technical solutions.  Affinity with IT and experience in configuring web applications. Previous working experience with the Xurrent (4me) platform is preferred Analytical, eager to learn, and a team player.  Benefits About HSO:We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. We are 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 30 offices across the Americas, Europe, Australia and Asia.  Why Choose HSO? Development and growth You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and a distinct Microsoft Global Solution Integrator who perceives your motivations, talents and ambitions. Fun and success You work in a professional and pleasant working environment with colleagues ready to help each other because success cannot be achieved without cooperation and pleasure! Freedom and responsibility You get a lot of freedom and flexibility to organise your workdays, especially to shape your career. Do you want to be part of a fast-growing company and work with many international colleagues? Then you can apply immediately!  #LI-DI  

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“I really enjoy the energy and challenge of working with people from different backgrounds, for a global portfolio of clients. It’s an organization with a very flat structure, where you are trusted to take care of your work when and where you see fit."

Tudor Radoi Business Intelligence Consultant | HSO International

Regardless of their background, everyone shares the same values

"Of course, there is a certain amount of scheduled collaboration, but when you are comfortable and have more freedom, productivity goes up. We have very supportive colleagues at HSO. Regardless of their background, everyone shares the same values and is willing to help you out, so you never feel like you’re stuck.”

Tudor has had his share of complex projects. In his personal philosophy, one of the keys to success is going boldly where you have never been before. “You have to be willing to step out of your comfort zone,” he says. Speaking on recent work for a client, he shared how his team rose to the challenge.

Personal and professional growth

“From a management perspective, I receive a lot of support to develop myself and grow professionally. This really is the place to be if you want to work on international projects and feel like the whole organization has your back.”

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Succeeding in a high-stakes global environment

“The customer had critical needs that we needed to address accurately, and we had to translate what they had done in the past into what they actually wanted for the future,” Tudor shared. “It required us to single out key persons in the client's operation and work closely with them through various iterations as we tweaked our solution.” Every day, he strives to find more innovative ways to tackle the problem at hand.

Beyond that, Tudor credits continued personal and professional growth. “If a good opportunity comes your way, don’t let it go to waste,” he asserts. That’s an area where Tudor leads by example, and we’re excited to see him reach new heights while making a positive impact on colleagues and clients at HSO.

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