HSO Canada
Related job opportunities
Meet performance-driven Paula
From Graduate to Manager of the Architecture Team.

"I am performance-driven, always learning, and growing as I progress in my career, and I am now at a stage where I want to do more."
I feel recognized in the business
I graduated in 2005 and started working in 2016 as a CRM consultant and Software Developer with CRM Dynamics (acquired by HSO in 2021) and soon got promoted to Senior Engineer.
Although my time in HSO is under a year we haven’t had to dramatically change the way we work because our standards and values were already very aligned, and it has just been an expansion of that. We share the same culture, values, and sentiment about diversity and collaboration, and I feel recognized in the business.
An opportunity to advance in my profession
I lead a team of four and people tell me that I have great leadership skills, but personally, I just think it is natural to put yourself forward and use your initiative. It is an honor to be recognized for that.
Since my colleagues and seniors believe in me and see this potential in me, then it is an opportunity to advance in my profession and contribute even more to the company. I am new to team management, and I am looking forward to improving in that area which is a big drive for me.
HSO Canada
Related job opportunities
Consulting & Technology
Responsibilities and activitiesIn the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This positions specifically will focus heavily on Customer Service module and to much lesser degree on Marketing module in a regulatory environment. Must understand and be able to demonstrate working on large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements and structured IT process exist and must be adhered to. You will gather CE requirements, map industry & business processes, and propose business solutions that suit the customer’s IT-landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs and building strong customer relationships.
Consulting & Technology
Overview: As a D365 Customer Engagement (CE) Presales Solutions Architect, you will play a pivotal role in shaping our go-to-market strategy and driving customer success through innovative solutions. This position combines technical expertise, strategic thinking, and strong communication skills to deliver compelling demonstrations and presales engagements that inspire customers to embrace Microsoft technologies. Key Responsibilities Develop Demonstration Frameworks: Collaborate with cross-functional teams to design and build a comprehensive demonstration framework and point of view for CRM including Marketing, Sales, Customer Service, Contact Centre, Copilot, Agents and AI capabilities. Expand Industry Perspectives: Continuously enhance the demonstration framework by incorporating industry-specific scenarios and emerging technologies. Evangelize Innovation: Promote new and emerging technologies—including Copilot, Agentic AI—through industry conferences, events, public forums, and social media. Support Delivery Teams: Collaborate with Service Line leads to leverage advanced technologies to create compelling offerings and drive business value. Presales Storytelling: Consult with clients, potential clients and Microsoft sellers to craft narratives that resonate with customers’ strategic business goals. Utilize ways our industry solutions coupled with Microsoft platform can contribute to those goals Customer Demonstrations: Participate in the design and delivery of tailored one-to-one customer presentations and demos aligned with customer needs. Opportunity Support: Collaborate with delivery teams to build accurate estimates and quotes for opportunities. Where warranted, participate in the initial phases of projects to ensure customer’s vision is realized Solution Architecture: Act as a high-level solution architect, providing strategic support to lead architects on key projects. Facilitate Workshops: Lead envisioning workshops and other technology consulting engagements to help customers define their digital transformation roadmap. Mentorship: Guide and mentor presales resources to deliver world-class demonstration experiences.
Consulting & Technology
We are seeking a highly experienced and driven Enterprise Solution Sales Executive with a proven track record in solution selling within complex enterprise environments. This role is focused on driving strategic sales of Microsoft Dynamics 365 solutions across targeted industries, including manufacturing, retail, financial services, and professional services.The ideal candidate will be a consultative seller who understands industry challenges and can position Dynamics 365 as a transformative platform for business growth and operational efficiency.Develop and execute a strategic sales plan to drive adoption of Microsoft Dynamics 365 across enterprise accounts.Engage with C-level executives and business decision-makers to understand industry-specific challenges and align Dynamics solutions accordingly.Lead end-to-end sales cycles, including discovery, solution mapping, proposal development, negotiation, and closing.Collaborate with pre-sales, technical consultants, and Microsoft account teams to deliver compelling value propositions.Maintain deep knowledge of industry trends, competitive landscape, and Dynamics 365 capabilities.Build and nurture long-term relationships with clients, ensuring customer satisfaction and identifying upsell opportunities.Accurately forecast and report pipeline and sales performance.
"I am so happy knowing that I will be with HSO over the coming years and part of its growth."



There is much we have been absorbed into and I am really looking forward to it all.
I graduated in 2005 and started working in 2016 as a CRM consultant and Software Developer with CRM Dynamics (acquired by HSO in 2021) and soon got promoted to Senior Engineer.
I really enjoy the flexibility of work
I am performance-driven, always learning, and growing as I progress in my career, and I am now at a stage where I want to do more. I intend to further acquire certifications, particularly in Azure. I believe that in any profession we all have room to thrive and discover new things, especially in this industry where technology is always evolving.
I work from the Philippines with the Canadian office, and I really enjoy the flexibility of work. I have school and errand runs during the day, put in some work in between, and then cross over with the Canadian team by end of the day.
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