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Transformative Automotive Solutions with HSO: A Modernization Journey on Microsoft Azure & D365
Discover how a prominent automotive solutions provider is leveraging HSO’s expertise to drive ERP modernization and data transformation on Microsoft’s cloud platform.
About
As a leading provider of integrated software and services for automotive repair, this company is recognized for its cutting-edge diagnostic and repair solutions. By partnering with HSO, the company aims to establish a modern digital foundation that supports scalable growth and operational excellence, setting the stage for potential expansion across their global brand family. This program is the first step toward a unified, data-driven platform designed to streamline processes, enhance service delivery, and support strategic decision-making throughout the organization.
Challenge
The company needed to modernize its legacy ERP, which lacked essential financial and operational features, including automated purchasing and asset management. With a rapidly evolving customer base, they sought to optimize operations, automate workflows, and build a scalable data platform.
Key Challenges:
- Outdated ERP System: Over 30 years old, the existing ERP system lacked financial analytics, automation, and modern capabilities for inventory and purchasing.
- Limited Operational Visibility: Manual processes and lack of interoperability limited decision-making, especially in finance and customer service functions.
- Need for Unified Customer Service: Disconnected systems hindered seamless customer support, with customer data fragmented across platforms.
With these modernization goals, the organization chose Microsoft as the foundational platform for their initiative, engaging HSO as the strategic implementation partner to build a scalable, integrated ERP and data solution.
This program extends beyond an ERP upgrade—it’s a critical step in establishing a unified, intelligent platform to drive data-driven decision-making and operational efficiency throughout the organization.
This program is more than an ERP upgrade—it’s a critical step in creating a unified, intelligent platform for data-driven decision-making and operational efficiency across the entire company.
Solution
HSO’s solution will enable the organization to modernize its ERP and establish a solid data strategy on Azure, powered by Microsoft Dynamics 365 and Microsoft Fabric. This transformation will include D365 Finance, D365 Supply Chain Management, and D365 Customer Service, with Power BI analytics and advanced AI capabilities, enabling a more agile, data-driven approach.
Solution Components:
- D365 Finance: Upgrades financial functionality, replacing the legacy ERP system. Automates processes to reduce manual work and enhances capabilities for subscription models and financial interoperability.
- D365 Supply Chain Management: Introduces new capabilities in procurement and product information management, optimizing supply chain processes.
- D365 Customer Service: Provides a centralized interface for customer support, integrating with the Cisco Finesse telephony system and serving as a pilot for a unified customer service platform across the organization.
- Data & AI: Implements Microsoft Fabric to centralize D365 and legacy data, migrating historical information to a Common Data Model and building a lakehouse and data warehouse for Power BI analytics. Advanced insights are enabled through Power BI Copilot for business stakeholders.
Additional Benefits
- Enhanced Customer Support: Consolidating customer service functions within D365 enables real-time, efficient customer interactions.
- Centralized Data Management: By migrating historical data to the cloud, the organization gains a unified data platform for analysis and reporting, supporting ongoing strategic decisions.
- Automation and Efficiency: The modernized ERP ecosystem removes workarounds and manual data entry, freeing up resources and enabling proactive decision-making.
The HSO Difference
HSO demonstrated unique strengths in building a foundation for a successful partnership:
- Long-term Vision Alignment: HSO’s strategy focused on aligning the program with the organization’s goals of a common infrastructure and streamlined data integration.
- Trusted Relationship with Leadership: HSO engaged executive management with actionable insights and led a unified approach that gained essential buy-in.
- Seamless Collaboration with Partners: HSO navigated the relationship with existing partners, ensuring smooth collaboration with other stakeholders and securing Microsoft’s involvement for funding and presales support.
HSO’s understanding of the company’s transformation goals and their plan for scaling the solution across the organization made them the clear choice for this ERP and data modernization journey.
HSO demonstrated a strong understanding of our transformation goals and provided a pathway to scale across the organization, making them the clear choice for our ERP and data modernization journey.
Looking Forward
The success of this program opens doors for further expansion within the broader organization. As the company continues to evaluate its ERP landscape, this template is a critical entry point to address additional divisions, potentially replacing other legacy systems across the company’s operations both nationally and internationally.
This scalable solution is expected to drive impactful change across the organization, optimizing ERP systems and fostering a data-first approach that supports the company’s long-term vision and business strategy.