The results
SPS Corporation's evolution together with HSO
Embracing Microsoft Dynamics 365 ERP and CRM has allowed SPS Corporation to achieve operational efficiency and enhanced customer relationship management. Read the full story.
SPS Corporation: a proud family owned business
SPS Corporation, a proudly Australian family-owned business, has a rich history dating back to 1966 when founders Pat and Rosa Schiavello established a small timber milling enterprise in Melbourne. Today, with timber at its core, SPS Corporation is at the helm of leading companies in Caravan and Picture Frame Moulding businesses including Perfect Wood Moulding Pty Ltd, NCE Pty Ltd, Antons Mouldings Pty Ltd, Bellini Fine Moulding Pty Ltd, and Eve Art and Design Pty Ltd.
Headquartered in a modern 15,000 square metre distribution facility in Melbourne, SPS Corporation operates with national reach along with warehouses and distribution centres in Brisbane, Perth, and Hobart.
The challenge: optimizing and streamlining ERP support and maintenance
The problem for SPS Corporation lied in optimizing and streamlining the support and maintenance of their Microsoft Dynamics 365 Finance & Operations solution (D365 F&O). This included efficiently addressing and resolving support incidents, identifying and rectifying issues, and accommodating additional service requests. The objective had been to ensure the continuous and smooth operation of the D365 F&O system while effectively responding to evolving business needs. Additionally, SPS also sought a CRM platform to overcome operational inefficiencies and improve customer relationship management and integrate with Dynamics 365 F&O.
Implementing Dynamics 365 and an advanced scanning solution
HSO successfully executed a transformative Microsoft Dynamics solution for SPS, involving an upgrade from Dynamics AX 2012 to Dynamics 365 Finance and Operations. This upgrade not only modernized SPS's operational infrastructure but also enhanced overall efficiency and adaptability. As part of the comprehensive solution, HSO implemented an advanced scanning solution tailored for warehousing, optimizing inventory management and order fulfilment processes.
The seamless integration of Dynamics 365 Finance and Operations with the new scanning solution empowered SPS with real-time visibility, streamlined workflows, and improved accuracy in warehouse operations. This strategic implementation aligned with SPS's commitment to staying at the forefront of technology, ensuring a robust foundation for sustained growth and operational excellence.
Embracing the Microsoft platform
In addition, the adoption of Dynamics 365 CE enabled SPS Corporation to achieve improved operational efficiency, enhanced customer relationship management, and seamless integration with Dynamics 365 F&O, resulting in a more agile and responsive business.
Embracing Microsoft solutions entirely, including their warehousing scanning solution, allowed them to seamlessly remain within the unified Microsoft ecosystem.
- 1
Enhanced Operational Efficiency
The upgrade to Dynamics 365 Finance and Operations modernized SPS's operational infrastructure, resulting in more streamlined and efficient processes.
- 2
Optimized Inventory Management
The tailored scanning solution for warehousing has optimized SPS's inventory management, leading to more accurate tracking, reduced errors, and improved inventory control.
- 3
Efficient Order Fulfillment
The integration of Dynamics 365 Finance and Operations with the scanning solution has streamlined order fulfilment processes, contributing to quicker and more accurate order processing, eventually reducing inventory carrying costs and improving customer satisfaction.
- 4
Real-time Visibility
The seamless integration provided SPS with real-time visibility into its operations, enabling quick decision-making based on accurate, up-to-date information.
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