The results
Revolutionizing Field Service Operations for Matthews Australasia with Microsoft Dynamics 365 Field Service
Matthews Australasia harnessed the power of Microsoft Dynamics 365 Field Service and HSO’s Advanced Field Services ISV Solution to conquer operational hurdles, elevate asset management, and amplify customer satisfaction within the manufacturing realm
Matthews Australasia - Leading the Industry in Product Identification and Inspection Solutions
Matthews Australasia is the leader in intelligent product identification and inspection solutions for the manufacturing industry providing and supporting coding, labeling, inspection, and software solutions that integrate into their customer’s manufacturing environment to drive seamless efficiency, 100% accuracy, and cost-effective processes in their supply chain across Australia.
For over four decades, scores of manufacturers have trusted Matthews' tools to mark products, ensure labeling accuracy, inspect items, and collect real-time data on the factory floor.
Addressing Asset Management and Maintenance Inefficiencies
Matthews Australasia grappled with inefficiencies in asset management, leading to underutilized assets, reduced lifespans, and higher operational costs. They also faced difficulties in servicing equipment for both preventive and reactive maintenance, resulting in extended downtime and operational disruptions. Moreover, communication issues throughout the job lifecycle hindered their customer service and operational efficiency. These challenges called for a comprehensive solution to enhance Matthews Australasia's operational efficiency and deliver seamless, customer-centric services in manufacturing.
Implementing Dynamics 365 Field Service for Comprehensive Management
HSO transformed Matthews Australasia’s asset management with Microsoft Dynamics 365 Field Service. This integrated platform handles everything from proactive maintenance to quick fixes, streamlining operations and reducing downtime. Equipment tracking and servicing became more efficient, extending the lifespan of assets. Plus, improved communication features boosted coordination and customer satisfaction, enhancing overall efficiency.
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Streamlined Asset Management
Matthews efficiently managed and tracked assets, ensuring they were well-maintained and optimized.
- 2
Improved Equipment Servicing
The company proactively handled both preventive and reactive maintenance, reducing downtime and extending the life of the equipment.
- 3
Enhanced Communication
Matthews significantly improved communication throughout the entire job lifecycle, enhancing customer service and operational efficiency.
- 4
Comprehensive Business Process Management
The solution empowered Matthews to oversee the entire business process seamlessly, resulting in improved overall performance and customer satisfaction.
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Data-Driven Decision Making
The all-in-one app solution provided Matthews the ability to make informed decisions quickly, gaining valuable insights that drove strategic choices and improved performance.
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Improved Customer and User Experience
The personalized design of field service management software allowed Matthews to focus on providing a great customer experience and improving customer interactions, driving customer engagement and satisfaction, as well as better financial performance.
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About our offerings and expertise in field service and asset management