The Secretary of State, the administrative arm of the Governor’s Office, and the state’s Information Technologies agencies were struggling with their antiquated CRM instances. HSO brought all of their instances up to date and made further changes to meet requirements, including public and non-public facing web-portal integrations. The updated interface allows the Secretary’s office to operate more effectively, enabling the efficient processing of high-volume transactions by numerous departments. The system is easier to use and offers increased functionality, boosting end-user satisfaction.