Self-Service Portals for State and Local Government Departments of Revenue

State and local departments of revenue face big challenges in efforts to effectively manage tax collection and administration, including:

• Staying compliant with complex and frequently changing laws and tax codes
• Ensuring data privacy and security
• Accurately predicting revenues to inform budgets and financial planning
• Expanding and improving online services to serve employees, vendors, and other stakeholders
• Coordinating with other agencies to ensure consistent application of tax laws and policies across jurisdictions
• Adapting to changes in the economy, policy shifts at the state or federal level, and the impact of tax incentives and exemptions on revenue
• Maintaining transparency and accountability to gain public trust that the tax system is fair and equitable

Addressing these challenges may seem daunting, but an effective solution to consider is the implementation of self-service portals. These portals can streamline processes by reducing reliance on manual methods, paper, emails, and phone calls. By providing an efficient and user-friendly platform, self-service portals can improve service delivery and enhance overall operational efficiency and effectiveness.

Microsoft Power Pages is a secure, low-code platform for rapidly creating, hosting, and administering external-facing business websites. Power Pages provides rich, customizable templates, a fluid visual experience through the design studio, and an integrated learning hub to quickly build sites for your unique business needs.

With Power Pages, we can build your portal using shared business data stored in Microsoft Dataverse, making it the ideal tool for creating sophisticated portals that rely on data from multiple sources, both internal and external.