Challenges Dynamics 365 Contact Center Jumpstart can help you overcome
Dynamics 365 Contact Center Jumpstart
Start your Contact Center transformation with an assessment focused on driving measurable outcomes.
Transform your contact center with our Dynamics 365 Contact Center Jumpstart
This offer is designed to guide organizations through a structured, hands-on approach to modernizing their customer service operations using AI-powered tools and the latest innovations from Microsoft's Dynamics 365 Contact Center.
Starting your contact center transformation can be complex, but that’s where we come in. With extensive expertise in Dynamics 365 and AI-powered solutions, our team provides a customized approach to help you modernize your contact center. Through the Dynamics 365 Contact Center Jumpstart, we guide you every step—from assessing your current state to identifying AI use cases and preparing your team for implementation—ensuring you achieve measurable outcomes efficiently and effectively.
Why this offer?
By the end of this offer, you'll have a clear actionable plan for enhancing your contact center using Dynamics 365 and AI. You'll walk away with a detailed understanding of your current state, clear business objectives, AI-driven opportunities, and a readiness roadmap to support your next steps.
What to expect
This Jumpstart package includes a series of focused sessions, workshops, and assessments with a duration of 10-15 days. This will provide you with a roadmap for transforming your contact center operations. Here’s what’s included:
Current State Overview: We'll begin by evaluating your existing contact center setup and identifying strengths and potential areas for improvement to establish a clear starting point for your transformation journey.
Call Center Mission and Value: We'll define or refine your contact center’s core mission and value proposition, ensuring alignment with broader business goals.
Business Objectives (KPIs / OKRs): We'll help you identify key performance indicators (KPIs) and objectives and key results (OKRs) that will measure the success of your contact center and its alignment with organizational goals.
Opportunities for AI & Copilot Use Case Review: Discover how AI and Microsoft’s Copilot-first solutions can enhance efficiency, drive automation, and improve customer experience through targeted use cases.
Epic Identification: We’ll work with your team to identify key initiatives (epics) that align with your business objectives, focusing on high-impact opportunities to transform your contact center.
Functional, Architecture, and Organizational Change Workshops: In this interactive workshop, we'll dive into the functional aspects of the solution, outline the architecture required to support your transformation, and address any organizational changes needed to ensure seamless adoption.
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Siloed Customer Data
Customer data is often scattered across platforms, causing inconsistent support. Our Jumpstart can help dig into this by identifying customer information enabling seamless, personalized service with a full view of customer interactions.
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Customer Satisfaction and Competitive Advantage
Our Jumpstart identifies process gaps and offers insights to streamline interactions with AI-driven tools. By automating workflows and unifying communication channels, you can improve customer experiences and gain a competitive edge with faster, more consistent support.
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People, Technology, and Data Readiness
Success requires the right talent, tools, and real-time insights. The Dynamics 365 Contact Center Jumpstart assesses your call center, identifies gaps, and provides a roadmap to integrate analytics, empowering your team to make informed decisions and improve satisfaction for both customers and employees.
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Actionable Insights and AI-Driven Call Center Optimization
The Jumpstart shows how to use advanced analytics and AI to spot trends, identify issues, and improve operations. By leveraging AI-powered tools like chatbots, Copilot, and predictive analytics, you can not only enhance customer service but also streamline agent workflows, improving satisfaction and performance across the board.
Further along in your Contact Center Journey?
The Dynamics 365 Contact Center Jumpstart is an introductory offering designed to meet companies where they are on their contact center maturity scale. Through initial conversations, we can determine if a more robust Accelerator is needed to address your advanced needs.
The Accelerator program goes deeper into requirements and frequently is used when the organization needs the business case and budget in order to move forward. Additional areas of focus include:
- In depth epic analysis & User Story Workshops
- Technical architecture, system and security roles
- Define Integrations
- AI Workloads /Options
Additionally, we'll collaborate with Microsoft to explore potential funding opportunities to support your transformation journey.
Ready to Connect?
Discover the transformative benefits of the Dynamics 365 Contact Center with our Jumpstart offer. We'll schedule a discovery call to discuss your challenges and goals, and tailor the Jumpstart workshop to your needs.