When you consider what we’ve seen all over the world just over the past few months—from pandemics to record-breaking weather events to emergency evacuations, you realize how much we all depend on emergency relief organizations during times of crisis. Regardless of what they provide or to whom they provide it, these organizations are built to act as quickly as possible to minimize pain and suffering.
What makes these organizations tick is the ability to act immediately while avoiding risk. If processes or systems cannot accommodate those needs, the risks increase—and not just the risk of not being able to provide services during critical times, but also the risk of losing precious funds. As with any non-profit, these organizations work with tight budgets and cannot afford to lose donations or grants.
The issue is that technology is not high on the list of considerations for many non-profits, often partly due to those same tight budgets, but also partly that it is not seen as an asset. Consider this assertion by Lars Gustavsson, Director of Emergency Response and Disaster Mitigation with World Vision International, published in FM Review:
“Very little capital (from any source) has been invested in the development and implementation of modern management information systems (MIS), information technology (IT) or logistics systems. Most NGOs lack modern ‘systems capacity’ in just about any category. Most NGOs have indeed also greatly undervalued the role of logistics, supply chain management and integrated systems support. This is an area that, if better valued by senior management, could have a significant financial return on investment.“