How it helps:
Information Accelerator
Unlock efficient citizen service delivery
Local authorities face the constant challenge of managing citizen inquiries efficiently while ensuring transparency and accuracy. HSO’s Information Accelerator is designed to revolutionize this process, dramatically improving service delivery for citizens, colleagues, and local governments.
What the Information Accelerator is
Information Accelerator is a collaborative solution developed by HSO, various local authorities, and Microsoft. It is a highly configurable system built on Microsoft Azure, Power Platform, and Dynamics, offering a robust foundation for managing citizen interactions.
- 1
Streamlined citizen interactions:
- Citizens log into your website, find relevant information, and submit forms pre-populated with existing data.
- They receive immediate confirmation and can track the progress of their inquiries through their profile.
- 2
Enhanced internal coordination:
- All inquiries are visible on a centralised dashboard.
- The system automates the allocation of tasks to the relevant colleagues, ensuring timely updates and adherence to processes.
- It reduces manual coordination, enhancing efficiency and reducing errors.
- 3
Integrated AI assistance:
- Microsoft’s AI-powered tool, Copilot, reads and extracts information from emails and documents, streamlining the response process.
- Copilot provides summaries and templated responses based on previous interactions, further speeding up the service delivery.
- 4
Comprehensive reporting:
- Interactive dashboards offer full transparency, helping you meet service level objectives and improve response times.
- The system ensures compliance with data protection regulations, mitigating risks of data breaches and associated fines.
- 5
Cost-effective and scalable:
- Being cloud-based, Information Accelerator eliminates the need for new hardware and reduces software costs by leveraging existing Microsoft licenses.
- It promises substantial annual savings, potentially up to 78.85%, allowing resources to be redirected to other critical areas.
Improving citizen service delivery
HSO’s Information Accelerator not only simplifies and speeds up the process of handling citizen inquiries but also ensures a high level of service and compliance. By improving internal workflows and integrating advanced AI tools, it enhances satisfaction for both citizens and employees. This solution represents a significant step forward for local authorities aiming to provide better, more efficient services.
Book your free demonstration
For a free no-obligation 30-minute demonstration, contact us today and discover how Information Accelerator can transform your service delivery.
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