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MicroMetl: Maintaining a Competitive Edge Amidst Rapid Growth with Microsoft Dynamics 365 and a Strong Data Foundation

HSO helped MicroMetl overcome the challenges of rapid growth with a solution with real-time visibility, standardized processes, and data-driven decision-making.

Maintaining a Competitive Edge Amidst Rapid Growth in Manufacturing: MicroMetl Finds the Answer with a Microsoft Dynamics 365 Finance, Supply Chain, and Sales—supported by a Modernized Data Strategy

Maintaining a competitive edge while experiencing rapid growth poses significant challenges for any company. MicroMetl, a family-owned industrial equipment manufacturer of HVAC accessories supplying major OEMs in North America, is no exception. As the company grew and demand for its products increased, MicroMetl faced substantial operational challenges.

With three manufacturing locations nationwide, each using different systems and processes, the company struggled with a lack of standardized procedures and real-time visibility into its operations. Each facility operated in isolation, resulting in data silos and inefficiencies that hindered overall performance.

Addressing the challenge of growth

To overcome these obstacles, MicroMetl partnered with HSO to transition from AX to Microsoft Dynamics 365 Finance and Supply Chain Management (SCM). This ERP project was complemented by the implementation of Dynamics 365 for Sales to enhance Outlook and replace spreadsheets, alongside HSO's Data, AI & Analytics Suite Data Strategy and Roadmap. The goal was to standardize MicroMetl's data and processes across the board, achieving a comprehensive digital transformation and providing real-time visibility across all entities. This strategic move brought about several key benefits for MicroMetl.

Improvements in finance and operations

  • Greater financial control

    By leveraging data analytics, MicroMetl gained the ability to track costs more accurately, improve financial forecasts, and develop competitive pricing strategies. This enhanced financial control enabled the company to make informed decisions that directly impacted its bottom line.

  • Enhanced operational efficiency

    Utilizing real-time data allowed MicroMetl to monitor operational efficiency continuously. This capability maximized production capacity and optimized resource allocation, ensuring that the company could meet growing demand without compromising on quality or efficiency.

  • Increased automation

    Microsoft Dynamics 365 Finance and SCM facilitated the automation of various business processes. This automation reduced manual intervention, minimized errors, and streamlined operations, leading to significant time and cost savings.

  • Optimized supply chain

    With improved visibility into supplier performance, MicroMetl could assess the reliability and quality of its suppliers. This information was crucial for negotiating more favorable terms and ensuring a consistent supply of high-quality materials.

  • Better inventory management

    Enhanced visibility into inventory levels enabled MicroMetl to optimize stock levels and adjust for shifts in demand. This optimization reduced excess inventory, minimized stockouts, and improved overall inventory turnover.

  • Streamlined logistics

    By analyzing transportation expenses, lead times, and delivery schedules, MicroMetl could streamline its logistics operations. This led to improved operational efficiency and higher customer satisfaction, as products were delivered on time and in excellent condition.

  • Real-time reporting

    Before the digital transformation, MicroMetl could only access production data at the end of the day, limiting its usefulness. With dynamic reporting capabilities, management could now make real-time decisions on the floor, shifting from a reactive to a proactive approach.

Improvements in Sales and CRM

  • 1

    Increased sales

    Dynamics 365 for Sales created synergy between MicroMetl's customer service and sales teams. This collaboration allowed for root-cause analysis to understand why sales were won or lost, leading to strategies that increased sales performance.

  • 2

    Accurate sales forecasts

    With advanced forecasting tools, the sales team could provide more accurate sales projections and offer customers reliable lead times. This accuracy enhanced customer trust and satisfaction.

  • 3

    Higher customer satisfaction

    Monitoring customer feedback enabled MicroMetl to address potential issues and anticipate customer needs proactively. This customer-centric approach resulted in higher levels of satisfaction and loyalty.

Improvements in data access

  • Standardized data

    The digital transformation allowed MicroMetl to standardize data and processes across the organization. This standardization ensured consistency and accuracy in data reporting and analysis.

  • Robust data infrastructure

    MicroMetl's secure, fault-tolerant data infrastructure eliminated data silos and provided consistent, accurate information in real-time. This infrastructure supported better decision-making and strategic planning.

A comprehensive approach to digital transformation

MicroMetl's partnership with HSO has proven to be a pivotal step in overcoming the challenges associated with rapid growth. The transformation journey of MicroMetl demonstrates the critical importance of real-time visibility, standardized processes, and data-driven decision-making in maintaining a competitive edge. As MicroMetl continues to leverage the capabilities of Microsoft Dynamics 365 Finance and SCM, Dynamics 365 for Sales, and HSO's Data, AI & Analytics Suite Data Strategy and Roadmap, the company is well-positioned to adapt to market changes, meet customer demands, and drive sustainable growth.

Customer Case

Manufacturing Modernization: MicroMetl's Path to Data-Centric Decision Making, Enhanced Customer Experience and Innovation with HSO and Microsoft

Digital transformation fueled by 3 concurrent projects involving Microsoft Dynamics 365 Finance & Operations (ERP), and Dynamics 365 Customer Engagement (CRM), and a robust Data & Analytics Strategy leveraging HSO's Data, AI & Analytics Suite for Microsoft Azure, Fabric and Synapse.

Watch MicroMetl's Story

Learn More About

Modernization in Manufacturing

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