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Digital Transformation: A practical approach for Local Authorities
Digital transformation does not require a leap of faith.
Contrary to popular belief, adopting the latest Microsoft technology does not mean discarding everything you currently have. The journey towards advanced technology and enhanced citizen services can be both seamless and cost-effective.
Today’s technology should simplify service delivery for local government. It should automate manual processes of logging information and managing actions without breaking the bank.
This article aims to dispel myths and fears surrounding local government digital transformation, showcasing the pay-off that validates the decision to embrace change. Adopting new, agile ways of working can lead to the best possible service delivery.
We envision a future of connected data and communities, automated services, and faster citizen access to essential services. However, technology is not a panacea. Councils face significant challenges, including an aging population and tight budgets.
Legacy systems are costly and require extensive processes and personnel. In contrast, newer technology is easier to manage, maintain, connect, and adapt. Importantly, ‘transformation’ doesn’t mean starting from scratch; existing systems can often be integrated. With tools like the Microsoft Power Platform, applications can be quickly developed to solve challenges and deliver rapid returns, thus extending the value of existing investments.
Harnessing cloud-based applications
Cloud-based applications can rejuvenate legacy systems and foster new working methods. Operating on a monthly subscription model, with a host such as Microsoft managing the infrastructure, local authorities can consume these services efficiently. Excitingly, this new technology allows easy integration of legacy systems with new processes.
The power of data
Data is crucial in unlocking the potential of digital transformation. Understanding data flow within your organization, identifying data sources, determining system usage, and optimizing data management are essential steps. Rather than changing legacy systems, focus on improving data management, leveraging insights, and connecting through new technologies.
Adapting to a digital future
The landscape of local government is evolving, with future operating models still taking shape. Our message is simple: you don’t need to discard existing systems to move forward in this new era.
Digital transformation is about embracing the new world while recognizing it can be done cost-effectively and without starting from scratch. While digital transformation is indeed a leap, it need not be a leap of faith.
If you’d like to learn more about how HSO can help, please chat with our local government experts: Microsoft Dynamics 365 for Local Government.