Latest 'as-a-service' offerings
HSO Global Managed Services offers clients continuity, predictable costs, and access to the latest technologies.
18 Apr, 2024
More and more enterprise and international clients are choosing to work with us. Clients who expect 24/7 service. To make this possible, we collaborate with talented colleagues from around the world to develop new services and ensure IT system continuity, shielding our clients against unpredictable costs.
As a business, you count on your IT services always working. At the same time, it can be frustrating to unexpectedly be confronted with significant investments and high costs in order to have access to the latest, most advanced technology. And when your company grows or temporarily needs additional staff, it’s convenient to be able to scale your services. “It’s reassuring for the client to know that the continuity of their IT services is guaranteed and that they don’t have to worry about whether they have enough people to support it,” says Roger Berget, Portfolio Director of Global Services.
From HSO Netherlands, he works with HSO Global Services to develop various service offerings. “We collaborate in this manner because we don’t want to reinvent the wheel in different HSO branches. Our clients receive services that were perhaps developed on the other side of the world, but are executed in conjunction with HSO NL.”
Data and AI
We are always in tune with our clients' wishes. Based on recent trends, we have developed a number of new services (see the New Services section for a complete overview). Roger: “We will launch two new services in the near future. The first, Data Quality as a Service, is meant to continuously monitor data efficiency and integrity. We can, for instance, warn customers in advance when corrupt data, combined with certain activities, threatens to impact the business. Think, for example, of an invoice amount that cannot possibly correspond to the services a customer has provided or purchased.
The second new service is Managed AI. With this, we can manage a platform that gathers data from algorithms, monitor them, and inform customers if any deviations are detected. For example, suppose a customer regularly takes photos to monitor the proper growth of seeds. These can be translated into algorithms that we monitor to detect when seeds are not receiving enough water and advise the customer to take action.”
Discover more
- 1
Azure Cost Management as a Service
How do you prevent being surprised by high consumption that can increase your operational costs? With this service, we help customers keep their Azure costs under control.
- 2
Data Archiving and Cleaning
By systematically helping customers archive and clean data, we enable them to reduce their operational costs.
- 3
Testing as a Service
We execute the testing process for customers, end-to-end, allowing them to accelerate their time-to-market, increase software quality, and to redefine how they employ the limited capacity of their employees.
- 4
One Version Management
This service takes care of Microsoft updates, which are released four times per year. In combination with Testing as a Service, it relieves clients from the burden of ensuring their version is compatible with their whole ecosystem.
- 5
Data Quality as a Service
We monitor data quality and warn clients when there is corrupt data. We capture data from different sources in one monitoring platform.
- 6
Managed AI
We manage customer AI platforms and algorithms, extracting patterns that customers can use to streamline their business. In the field of generative AI, we assist customers with getting more out of Microsoft Copilots.
War on talent
To develop and deliver these services, we need to be smart about how we navigate a tight labor market. Roger: “We have a highly skilled labor pool in the Netherlands, but we also collaborate with IT professionals based out of Eastern Europe and India. The workforce in these areas is highly talented.”
But there is no outsourcing arrangement with an external partner: our Global Services colleagues are all employed by HSO. “We invest heavily in knowledge transfer and service development. Moreover, we are always available to customers and work with a country-focused multidisciplinary client team where there is always a local contact person. Customers can expect the highest level of professionalism. That way, we can provide services 24 hours a day at predictable costs, now and in the future.”
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Customer cases and knowledge about our Services
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