The Dynamics 365 suite consists of the following business applications which can seamlessly integrate with your existing systems:
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is the newest generation of business apps based on Microsoft Cloud Solutions such as Dynamics 365 (ERP & CRM), Microsoft 365, Power BI and Azure services. With intelligent business applications across CRM and ERP, Microsoft Dynamics gives you choice.
Before Dynamics 365, Microsoft made Dynamics AX, NAV and CRM available as standalone business applications that could be integrated when desired. Now Microsoft Dynamics 365 is a total solution offering, available in the Cloud for organisations to use as modules, based on processes and/or roles, to use what they need, when they need it.
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Finance
Dynamics 365 Finance streamlines accounting, financial planning, cash management, and tax compliance. It provides real-time insights and analytics, automates routine tasks, and integrates seamlessly with other Dynamics 365 applications and Microsoft tools. It helps businesses enhance financial visibility, improve efficiency, and make informed decisions.
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Project Operations
Dynamics 365 Project Operations integrates project management, resource planning, and financials to help businesses manage project-based services efficiently. It supports project planning, time tracking, resource scheduling, and project accounting, ensuring projects are delivered on time and within budget. Additionally, it integrates with Microsoft Project for advanced project management capabilities.
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Customer Service
Offers a comprehensive set of tools for managing customer support, including case management, service level agreements, and omnichannel engagement. Microsoft D365 Customer Service aims to improve customer satisfaction and loyalty.
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Sales and Marketing
Dynamics 365 Sales and Marketing streamline customer engagement from lead generation to deal closure. D365 Sales focuses on managing relationships and forecasting, while D365 Marketing drives personalised campaigns and automation. Together, they enhance customer interactions and boost business growth.
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Field Service
Microsoft Dynamics 365 Field Service – powerful end-to-end field service management software with integrated CRM functionality that makes it easy to stay on top of all aspects of the field service process, benefiting planners, technicians, and service managers alike.
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Commerce
Microsoft Dynamics 365 Commerce provides retailers with a modern, flexible and cloud-based retail solution across web, physical stores, and call centre channels that helps them to be more agile, build lasting customer relationships and stand out in an ever-competitive marketplace.
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Power Platform
If you want to be able to switch quickly, innovate and respond to market demands, you don’t always want to be dependent on the IT department for business apps and reporting. Thanks to Microsoft Power Platform, users can now work with apps, workflows, reports and chatbots themselves.
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Human Resources
Dynamics 365 Human Resources empowers your recruitment team with the tools they need to deliver secure prime talent for your company while your HR team and people managers are enabled to care of new and existing employees with innovative new features.
Eliminate large-scale and costly ERP & CRM project implementations
Microsoft Dynamics 365 makes large-scale, costly and lengthy ERP and CRM projects a thing of the past. You can start small, achieve results fast, and pay only for the applications that you actually need.
Dynamics 365 seamlessly integrates into Microsoft 365 and connects the structure workflow of business apps to unstructured collaboration and productivity tasks. The apps are cloud-based and accessible on mobile devices with offline capabilities, using innovations such as Microsoft Copilot, Microsoft Power Apps and Microsoft Power Automate.
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