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Continuous Improvement: A New Approach to Managed Services
We’ve all heard enough about belt colors and agile methodology. But what are we really getting out of these practices? And is there a better way to adapt them to practical business operations processes, as well as fluctuating business needs?
Leverage Agile to Break though Platform and Process Silos
We’ve all heard enough about belt colors and agile methodology. But what are we really getting out of these practices? And is there a better way to adapt them to practical business operations processes, as well as fluctuating business needs?
To address these emerging needs, HSO is reframing Managed Services with a focus on Continuous Improvement. We leverage your cloud capabilities to add a tailored, cost-effective competitive advantage to your arsenal.
Do I need Continuous Improvement services?
As organizations grapple with challenges like regulatory changes, supply chain disruptions, market trends, and emerging technologies, Continuous Improvement provides the tools and strategies needed to stay ahead. Milestones such as ERP go-live, periods of rapid business growth, or adapting to new legislation are key moments when companies should consider investing in Continuous Improvement.
These transitions often expose inefficiencies and highlight opportunities for optimization that can be addressed by an incremental change roadmap. With HSO’s Continuous Improvement managed services, businesses achieve greater efficiency and scalability without the disruption of large-scale overhauls.
Process-Centric Continuous Improvement
Continuous Improvement is an adaptable, technology-agnostic service designed to optimize business processes across cloud platforms, including Dynamics 365 Finance & Operations (F&O), Customer Engagement (CE), PowerApps, and more. Unlike traditional approaches that focus on isolated applications, HSO takes a process-centric continuous improvement approach, addressing inefficiencies bridged across digital platforms and business functions.
HSO’s Continuous Improvement model emphasizes incremental, value-driven changes rather than disruptive, large-scale transformations. This approach allows businesses to maximize outcomes with minimal investment while maintaining adaptability to evolving market and business needs. It ensures that technology is not just a tool but a strategic enabler of business goals.
HSO Continuous Improvement Features
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Mapping Microsoft Updates to Customer Landscapes
Microsoft regularly releases new features and updates for its cloud platforms, such as Dynamics 365 and Power BI. HSO’s methodology ensures these updates are mapped to the specific needs of your business processes. By aligning new functionality with customer landscapes, Continuous Improvement helps phase out customizations, improve traceability, and enhance operational efficiency. For example, using Power BI features can streamline reporting workflows, saving time and reducing manual effort.
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Envisioning Workshops
Envisioning workshops are collaborative sessions that align IT capabilities with strategic business goals. We run these workshops at least twice per year to identify key priorities and create actionable roadmaps tailored to your industry’s needs. HSO applies a business-first mentality, ensuring that technology serves as an enabler and keeping organizations focused on reacting swiftly to market trends.
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Incremental, Agile Implementation
The Continuous Improvement approach uses a sprint-based delivery model to ensure results with minimal disruption. Each sprint follows a structured process: approve, design, build, test, and deploy. This model allows for quick wins while maintaining flexibility to adapt as priorities evolve. Additionally, it focuses on tackling root causes rather than just symptoms, enabling businesses to resolve recurring issues such as inefficiencies in ERP systems or compliance challenges.
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Cut-to-size Services
We understand that business needs for external support can fluctuate. That’s why we tailor our Continuous Improvement services to your needs on a rolling basis, so you are always investing in precisely the amount of support you need.
Business Use Cases and Benefits
HSO is already applying this new take in Continuous Improvement to help clients streamline their operations, bringing ROIs as fast as under one year.
Real-World Application
HSO is already applying this new take in Continuous Improvement to help clients streamline their operations, bringing ROIs as fast as under one year.
Case in point: When a client faced a significant backlog after an ERP go-live, HSO applied Continuous Improvement to prioritize critical changes. We implemented value-added services like proactive monitoring tools and introduced intuitive solutions that lower the threshold for adoption, such as PowerApps.
These improvements enhanced user experience and streamlined processes without requiring resources for change management, thus maintaining the flexibility of the business to address evolving needs. Best of all, this methodology can be applied across industries, so the gains grow with your footprint.
Benefits
- Extend ERP Lifespan: Adapt existing ERP systems to meet new business and market demands, reducing the need for disruptive overhauls.
- Improve Efficiency: Reduce disruptive changes by planning incremental improvements to workflows and automatization.
- Stay Competitive: Aligning with emerging trends, regulations, and growth opportunities, so your business can maintain a competitive edge.
- Enable Innovation: Create space for innovation by addressing operational inefficiencies and properly implementing new technologies like AI.
You might also be interested: HSO's New Philosophy for TaaS
Our unique approach to testing as a service (TaaS) compliments the continuous improvement methodology. Read more below.
What can Continuous Improvement do for your Business?
Continuous Improvement is more than just a service; it’s a philosophy of adaptability and resilience. HSO’s process-centric approach blends agility, technology, and strategic foresight to deliver lasting value. Whether you’re looking to extend the lifespan of your ERP, improve efficiency, or stay ahead of market trends, we offer the tools and expertise to make it happen.
Ready to see what Continuous Improvement can do for your business? Get in touch with us today.