Architecture, engineering, and construction firms are always on the hot seat to win business and keep business while optimizing revenue. While technology comes into play when addressing these challenges, it’s only one part of a singular but critical goal… creating a Connected Firm. To achieve a connected firm, you need to have the right technology, but you also need to know how to apply that technology. With connectivity in processes, insights, productivity, relationships, and tools, your firm becomes a well-oiled machine.
In this blog article, part of our series on the Connected Firm, I share my insights on Connected Processes. Process optimization through optimizing steps in individual processes is a good start, but it is important to create processes that work together to support strategic goals while reducing the time and effort wasted on manual processes. Without this connectivity, you not only risk losing opportunities for new business or the loyalty of your current customers, but you also risk losing buy-in from your employees on proposed process or technology changes meant to make their jobs easier.
As a digital transformation specialist, I speak with prospects in the professional services industry daily. One of the pain points most often mentioned is low user adoption of new technology or processes.
This is frustrating to hear, especially when software implementations are supposed to make their lives easier by automating tedious tasks, enabling accurate and fast reporting, and streamlining processes.
